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I am trying to activate my Windows Live OneCare product. The hard drive on this laptop failed and I had a new hard drive replaced. When I try to activate my subscription it says that I already have activated this and to login with that user informaton. I ad help installing this product the first time and can't remember the login. What do I do?

Thursday, November 29, 2007 4:23 AM

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If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

-steve

Thursday, November 29, 2007 5:51 PM

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