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Says that I'm using a counterfeit Windows XP when it actually is NOT COUNTERFEIT. RRS feed

  • Question

  • I've had this computer for 2~3 years+ with windows XP and now it shows this error? Please help. I'm using a genuine windows xp thingy. I can't tell if it's a virus, but I know 100% that I did not illegally obtain a windows xp thingy. It's starting to get really annoying with all of these errors and BS that I get from microsoft, which is the reason why I plan to switch to Apple ASAP. But I'll need a computer until then, so please help me fix this problem!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-24TMF-TX9PX-GCXR6
    Windows Product Key Hash: QSrss3tyddZsz9DnIpgRJqtmcsg=
    Windows Product ID: 76487-640-3882061-23506
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A97031A1-AE94-4BBC-80FE-43340A3DF044}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A97031A1-AE94-4BBC-80FE-43340A3DF044}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCXR6</PKey><PID>76487-640-3882061-23506</PID><PIDType>1</PIDType><SID>S-1-5-21-507921405-1336601894-1801674531</SID><SYSTEM><Manufacturer>Shuttle Inc</Manufacturer><Model>SK48</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20081104000000.000000+000</Date></BIOS><HWID>DBC33D7F0184E07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 10061:Shuttle Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Friday, September 24, 2010 4:29 AM

Answers

  • From your report:

    Windows License Type: Volume

    Validation Status: Invalid Product Key

    Unfortunately, you have a counterfeit Volume License product key installed.  Visit Genuine Microsoft Advantage and click on Validate Windows.  After validation fails, click on the Get Genuine button to learn how to acquire a WGA Kit.


    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 7:17 PM
    Friday, September 24, 2010 4:37 AM
    Moderator

All replies

  • From your report:

    Windows License Type: Volume

    Validation Status: Invalid Product Key

    Unfortunately, you have a counterfeit Volume License product key installed.  Visit Genuine Microsoft Advantage and click on Validate Windows.  After validation fails, click on the Get Genuine button to learn how to acquire a WGA Kit.


    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 7:17 PM
    Friday, September 24, 2010 4:37 AM
    Moderator
  • This doesn't make sense, I bought this copy myself. There is no way on earth that I pirated it or whatever. Do I have to pay to acquire a WGA Kit? This is ridiculous.


    Also, why on ____ does it show NOW? It's been 2+ years and it never EVER showed this notification. Is it possible that there is a virus? Right before I rebooted my computer (this is when it started to show these notifications) I was fixing the "Google bug" where it redirects all of my search engine searches. Then this problem came up.

     

    Help!

    Friday, September 24, 2010 5:23 AM
  • "RyanHHH" wrote in message news:03cb0cfe-0c26-4329-96b5-6c96dd316775...

    This doesn't make sense, I bought this copy myself. There is no way on earth that I pirated it or whatever. Do I have to pay to acquire a WGA Kit? This is ridiculous.


    Also, why on ____ does it show NOW? It's been 2+ years and it never EVER showed this notification. Is it possible that there is a virus? Right before I rebooted my computer (this is when it started to show these notifications) I was fixing the "Google bug" where it redirects all of my search engine searches. Then this problem came up.

     

    Help!


    by 'rebooted' do you mean reinstalled?
    Are you sure that you used the key that came with the disc?
    Where did you purchase the software from?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 24, 2010 6:39 AM
    Moderator
  • Hello RyanHHH,

    Could you describe what you purchased?  If the materials you bought are high-quality counterfeits, Microsoft has a complimentary replacement program and if found to be high quality counterfeits, the bogus materials will be replaced for free.

    The Microsoft utility that Notifies you your installation of Windows (and Office if applicable) is Nongenuine is separate from Windows itself, so you may not have had it installed until recently.  If you went to Windows Updates trying to clear up your virus, that could be when the utility was installed.

    BTW, counterfeit copies of Windows quite often have malware embedded right onto the installation disc, so it's not surprising that your Windows installation is suffering from problems.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, September 24, 2010 12:38 PM
  • I can confirm that the key used is not a valid key. Please see the posts from Noel and Dan.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Friday, September 24, 2010 5:36 PM
    Moderator