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Activation problem: 0xC0020017 The RPC server is unavailable RRS feed

  • Question

  • I have a slipstreamed and updated with the latest patches (utilized Rt7Lite) Windows 7 64-bit install disk.  I used this disk to install onto a computer, having planned to use my 3rd license from a Family Pack.  The original install disks are pre-SP1.

    Unfortunately, when I attempted to use the original disks, the install failed on my SSD drive.  With my modified install disk, I have Windows 7 up and running, but I get the Windows Activation error.

    Steps taken:

    1. Install Windows 7 64 bit SP1 (slipstreamed)
    2. During install, the OS denied the Product Key as printed on my card.
    3. I clicked the button "Skip this step"
    4. After Windows was fully loaded, I attempted to activate and received the 0xC0020017 - The RPC server is unavailable error.
    5. I attempted to run from the Command Prompt (Administrator promoted) the following command:
    slmgr.vbs -ipk <my product key>

    where <my product key> is my actual product key typed without the <> characters.  That returned

    Windows Script Host --------------------------- On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a
    0xC002001B' to display the error text. Error: 0xC002001B --------------------------- OK

    Running that command gives me the same 0xC0020017 - The RPC server is unavailable error.

    I followed all of the steps on this page: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/859ef536-1f88-4deb-a417-a0d706332450 but I still had issues.  See the next post for my MGADiag results.

    Tuesday, June 26, 2012 5:53 AM

Answers

  • "Machtyn" wrote in message news:c544196a-c140-4a36-bc93-26689ea885a1...

    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc002001b Windows Product Key: *****-*****-CMMYT-WHMY2-89M6G Windows Product Key Hash: Hb01nJn1bGwj7lOU9wXoRUMnZn4= Windows Product ID: 55041-946-6744545-85307 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010300.1.0.003 File Scan Data--> File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 Other data--> Office Details: <GenuineResults> <MachineData> <UGUID>{C76F3708-7FB7-4762-AB07-56C57DB57807}</UGUID> <Version>1.9.0027.0</Version> <OS>6.1.7601.2.00010300.1.0.003</OS> <Architecture>x64</Architecture> <PKey>*****-*****-*****-*****-89M6G</PKey> <PID>55041-946-6744545-85307</PID> <PIDType>5</PIDType> <SID>S-1-5-21-1043884671-1990355164-1554194456</SID> <SYSTEM> <Manufacturer>System Manufacturer</Manufacturer> <Model>System Product Name</Model> </SYSTEM> <BIOS> <Manufacturer>Phoenix Technologies, LTD</Manufacturer> <Version>2006/12/19</Version> <SMBIOSVersion major="2" minor="4"/> <Date>20080716000000.000000+000</Date> </BIOS> <HWID>6FB83607018400F6</HWID> <UserLCID>0409</UserLCID> <SystemLCID>0409</SystemLCID> <TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone> <iJoin>0</iJoin> <SBID> <stat>3</stat> <msppid></msppid> <name></name> <model></model> </SBID> <OEM/> <GANotification/> </MachineData> <Software> <Office> <Result>109</Result> <Products/> <Applications/> </Office> </Software> </GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC002001B' to
    display the error text. Error: 0xC002001B
    Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000008000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

     
     
     
     
     
     
    Note that the Windows Product Key listed above does not match my printed key. But I assume that is on purpose.
     
     
    Slipstreaming does NOT work properly for installation purposes in either Vista or Win7, and is unsupported by MS. Rt7Lite it known also to cause problems, and is also unsupported.
     
    I've never actually seen the 0xC002001B error previously, that I can recall - it translates as 'the remote procedure call failed'
     
    The Key in this install is the Default Key for Starter Edition - entered automatically by the system when no Key is input during the install - but the install claims to be for Home Premium
     
    All in all I suspect that there are too many problems to make it easily solvable on this install, and that you need to abandon use of the slipstreamed disk.
     
    The Family pack is an Upgrade license only - and cannot be used on any machine that doesn't already possess a license for a qualifying Windows product.
    Your machine is showing as using a retail motherboard, and therefore would require a System Builder or Full Retail license as qualifier.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Machtyn Tuesday, June 26, 2012 11:44 AM
    Tuesday, June 26, 2012 9:11 AM
    Moderator

All replies

  • Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc002001b Windows Product Key: *****-*****-CMMYT-WHMY2-89M6G Windows Product Key Hash: Hb01nJn1bGwj7lOU9wXoRUMnZn4= Windows Product ID: 55041-946-6744545-85307 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {C76F3708-7FB7-4762-AB07-56C57DB57807}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_rtm.101119-1850 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-
    80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 Other data--> Office Details: <GenuineResults> <MachineData> <UGUID>{C76F3708-7FB7-4762-AB07-56C57DB57807}</UGUID> <Version>1.9.0027.0</Version> <OS>6.1.7601.2.00010300.1.0.003</OS> <Architecture>x64</Architecture> <PKey>*****-*****-*****-*****-89M6G</PKey> <PID>55041-946-6744545-85307</PID> <PIDType>5</PIDType> <SID>S-1-5-21-1043884671-1990355164-1554194456</SID> <SYSTEM> <Manufacturer>System Manufacturer</Manufacturer> <Model>System Product Name</Model> </SYSTEM> <BIOS> <Manufacturer>Phoenix Technologies, LTD</Manufacturer> <Version>2006/12/19</Version> <SMBIOSVersion major="2" minor="4"/> <Date>20080716000000.000000+000</Date> </BIOS> <HWID>6FB83607018400F6</HWID> <UserLCID>0409</UserLCID> <SystemLCID>0409</SystemLCID> <TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone> <iJoin>0</iJoin> <SBID> <stat>3</stat> <msppid></msppid> <name></name> <model></model> </SBID> <OEM/> <GANotification/> </MachineData> <Software> <Office> <Result>109</Result> <Products/> <Applications/> </Office> </Software> </GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC002001B' to
    display the error text. Error: 0xC002001B Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000008000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui HWID Data--> HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEA6GHWSJiTkgD4n3DGBvJgCCAywv+SEybp OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Nvidia NVDAACPI FACP Nvidia NVDAACPI MCFG Nvidia NVDAACPI SSDT PTLTD POWERNOW _HPT Nvidia NVDAACPI

    Note that the Windows Product Key listed above does not match my printed key. But I assume that is on purpose.
    • Edited by Machtyn Tuesday, June 26, 2012 6:06 AM cleaned up code block text
    Tuesday, June 26, 2012 5:54 AM
  • "Machtyn" wrote in message news:c544196a-c140-4a36-bc93-26689ea885a1...

    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc002001b Windows Product Key: *****-*****-CMMYT-WHMY2-89M6G Windows Product Key Hash: Hb01nJn1bGwj7lOU9wXoRUMnZn4= Windows Product ID: 55041-946-6744545-85307 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010300.1.0.003 File Scan Data--> File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 Other data--> Office Details: <GenuineResults> <MachineData> <UGUID>{C76F3708-7FB7-4762-AB07-56C57DB57807}</UGUID> <Version>1.9.0027.0</Version> <OS>6.1.7601.2.00010300.1.0.003</OS> <Architecture>x64</Architecture> <PKey>*****-*****-*****-*****-89M6G</PKey> <PID>55041-946-6744545-85307</PID> <PIDType>5</PIDType> <SID>S-1-5-21-1043884671-1990355164-1554194456</SID> <SYSTEM> <Manufacturer>System Manufacturer</Manufacturer> <Model>System Product Name</Model> </SYSTEM> <BIOS> <Manufacturer>Phoenix Technologies, LTD</Manufacturer> <Version>2006/12/19</Version> <SMBIOSVersion major="2" minor="4"/> <Date>20080716000000.000000+000</Date> </BIOS> <HWID>6FB83607018400F6</HWID> <UserLCID>0409</UserLCID> <SystemLCID>0409</SystemLCID> <TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone> <iJoin>0</iJoin> <SBID> <stat>3</stat> <msppid></msppid> <name></name> <model></model> </SBID> <OEM/> <GANotification/> </MachineData> <Software> <Office> <Result>109</Result> <Products/> <Applications/> </Office> </Software> </GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC002001B' to
    display the error text. Error: 0xC002001B
    Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000008000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

     
     
     
     
     
     
    Note that the Windows Product Key listed above does not match my printed key. But I assume that is on purpose.
     
     
    Slipstreaming does NOT work properly for installation purposes in either Vista or Win7, and is unsupported by MS. Rt7Lite it known also to cause problems, and is also unsupported.
     
    I've never actually seen the 0xC002001B error previously, that I can recall - it translates as 'the remote procedure call failed'
     
    The Key in this install is the Default Key for Starter Edition - entered automatically by the system when no Key is input during the install - but the install claims to be for Home Premium
     
    All in all I suspect that there are too many problems to make it easily solvable on this install, and that you need to abandon use of the slipstreamed disk.
     
    The Family pack is an Upgrade license only - and cannot be used on any machine that doesn't already possess a license for a qualifying Windows product.
    Your machine is showing as using a retail motherboard, and therefore would require a System Builder or Full Retail license as qualifier.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Machtyn Tuesday, June 26, 2012 11:44 AM
    Tuesday, June 26, 2012 9:11 AM
    Moderator
  • Works for me. And I had forgotten that the Family Pack is an upgrade install. And the computer is an HP with a Vista license.  Revert and upgrade appears to be in my future tonight.
    Tuesday, June 26, 2012 11:46 AM
  • "Machtyn" wrote in message news:7f47c110-3f24-4803-984a-f6b6e80daa57...
    Works for me. And I had forgotten that the Family Pack is an upgrade install. And the computer is an HP with a Vista license.  Revert and upgrade appears to be in my future tonight.
     
    The indication from the report is that the motherboard has never been near a Hewlett Packard factory.
    There is no SLIC table, and the DMI data includes no mention of HP.
    This could be because of a custom BIOS, or because of the Rt7Lite, but the most likely reason is because the motherboard has been replaced at some point, with a non-HP one - which would invalidate the original HP license, making it impossible to validate, and forcing the upgrade to fail.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 26, 2012 12:06 PM
    Moderator
  • You will need to obtain a retail installation disk or use the original and then upgrade to SP1 online.  There is no such thing as true slipstreaming for Vista and later versions in the same sense as there was for XP.  XP and earlier used a file-copy method to install. Vista and later use imaging (sector copying).  One of the known problems with "slipstreaming" Vista and later are mixed version identification, which is apparent in your report.  This is a very unstable installation of Windows and some of the information in the report is useless due to the installation method used.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Tuesday, June 26, 2012 1:46 PM
    Answerer