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Windows Activation - Error Code 0x800700D RRS feed

  • Question

  • Below you will find my diagnostic report... This is a Windows 7 Pro license obtained through our MSDNAA repository.  I have tried to clear the store following the instructions to rename the token.dat file from another thread and still getting the same results.  Please advise..

    Thanks for your time.
    Matt
    IT Support Administrator
    Syracuse University

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: N/A, hr=0x8007000d
    Windows Product Key Hash: N/A, hr=0x8007000d
    Windows Product ID: 55041-149-1349747-86048
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {21DC287D-66CC-4E82-BC89-EAD34FB6DDAD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{21DC287D-66CC-4E82-BC89-EAD34FB6DDAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-149-1349747-86048</PID><PIDType>6</PIDType><SID>S-1-5-21-743625148-4166532694-654276258</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20110602000000.000000+000</Date></BIOS><HWID>7E6F0C00010000F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:17:2012 10:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL 440BX   
      SRAT VMWARE MEMPLUG 
      WAET VMWARE VMW WAET
      HPET VMWARE VMW HPET
      BOOT PTLTD $SBFTBL$
      MCFG PTLTD $PCITBL$

    Tuesday, July 17, 2012 3:39 PM

Answers

All replies

  • Please first try recreating the Licensing Store.

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 17, 2012 3:43 PM
    Moderator
  • Thanks for replying Noel,

    I have already tried that and still getting the same error.  It never asked me to re-enter my key but I choose to and re-entered it anyways.  Still will not work.

    Tuesday, July 17, 2012 3:46 PM
  • In that case...

    http://support.microsoft.com/kb/2230957

    should help - run the Fixit from there, and reboot, then post back with a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 17, 2012 3:54 PM
    Moderator
  • I have run the Fixit and already looks better in the report:  Here is the new report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-9T2J7
    Windows Product Key Hash: nN9HYD4bKWec+/7Mrfl8e80LOEc=
    Windows Product ID: 55041-149-1349747-86048
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {21DC287D-66CC-4E82-BC89-EAD34FB6DDAD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{21DC287D-66CC-4E82-BC89-EAD34FB6DDAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-149-1349747-86048</PID><PIDType>6</PIDType><SID>S-1-5-21-743625148-4166532694-654276258</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20110602000000.000000+000</Date></BIOS><HWID>7E6F0C00010000F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-149-134974-03-1033-7601.0000-1992012
    Installation ID: 007285976964133714937220645224040322067625097715217486
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9T2J7
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 7/17/2012 12:27:24 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:17:2012 10:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAEAAgABAAAAAgABAAEA6GGQhU40pBEMXOa3YgX8FOch3ohjqct0s83iEA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL 440BX   
      SRAT VMWARE MEMPLUG 
      WAET VMWARE VMW WAET
      HPET VMWARE VMW HPET
      BOOT PTLTD $SBFTBL$
      MCFG PTLTD $PCITBL$

    Tuesday, July 17, 2012 4:27 PM
  • I just was able to successfully activate the copy once again.  Thanks for your excellent and rapid assistance.

    Tuesday, July 17, 2012 4:28 PM
  • I was surprised (if not shocked) to see the Volume MAK license in the last report - did you put it there? (if so, how?)

    Please post a new MGADiag report so we can check there's nothing amiss.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 17, 2012 4:50 PM
    Moderator
  • sorry to bring out an old thread, but I really appreciate this response. It's kind of annoying when you spend lots of money on genuine product, and only to be told that the product is not genuine (probably due to corrupt activation status. At first I thought Microsoft is implementing the licencing style of Office 2013 (such a horror), and I can't reactivate my product anymore.

    I don't know which cause it:

    Norton 360 Uninstallation followed by Norton 360 Premier Installation (doubt it, since my other Windows installation is fine - though this is Win8 one, the one with problem was Win7 - I still prefer Win7 by miles. Win8 was fast, but is not for me. I put it because the netbook was too slow on Win7, and to take advantage of touchscreen)

    I recently changed 2 HDDs

    or the most likely:

    Windows Update.

    Sunday, February 17, 2013 4:56 PM
  • Windows Updates only causes problems when there are pre-existing errors in the installation (99% of the time!).

    If you post an MGADiag report in a new thread of your own, we may be able to fix it for you.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 18, 2013 9:36 AM
    Moderator