Hi,
I have an MSI Wind that came with an OEM version of Windows XP Home SP3. I purchased online a copy of an OEM version of XP Pro SP2 in order to upgrade it. It came fully shrink wrapped, with a genuine holographed copy of Windows XP Pro CD similar to other versions I have purchased previously. It shows "OEM Software" in Black typeface exactly as shown, has the silver foil tape running through it and looks to be a totally genuine OEM COA version. I created a new disk with which to perform the upgrade after slipstreaming SP3 onto it. The Validation process, however, fails and states that it may be counterfeit because the Product Key is Invalid. I do not believe it is and think it is an issue of the way I have upgraded.
I do not have the ability to "Activate Windows" as the link is not appearing in the Accessories>System Tools menu and I am not getting any link with which to activate via internet or phone.
I have run the Diagnostics and this shows, with the exception of the Product Key which I have removed:
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->Validation Status: Invalid Product Key
Validation Code: 8
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-*****-*****-*****
Windows Product Key Hash: j5AVjeOeqqIJM8cFCZBOaLoN6Do=
Windows Product ID: 55274-640-4570005-23093
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {2EF520BF-EF74-488F-BCC2-4BD3D423F901}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.8.31.9
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 8
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-171-1_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2EF520BF-EF74-488F-BCC2-4BD3D423F901}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WVPBY</PKey><PID>55274-640-4570005-23093</PID><PIDType>1</PIDType><SID>S-1-5-21-430998985-3326383412-2323032563</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>U-100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4.6.3</Version><SMBIOSVersion major="2" minor="4"/><Date>20080716000000.000000+000</Date></BIOS><HWID>48A303900184C065</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro-Star Int'l Co.,Ltd.</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1F574:MICRO-STAR INTERNATIONAL CO., LTD
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
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The "Resolve" button is greyed out, so I cannot use it. Has anyone any ideas on how to fix this or must I wait until Monday and talk directly with Microsoft?
Thanks in anticipation.
