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Genuine Validation failing on activated system RRS feed

  • Question

  • Hi,

    I was part of the Vista Technical Beta Program and received a RTM Ultimate key via Connect in November last year. My desktop has been running Vista using this key since then.

    This week, NVIDIA released a new set of nForce 4 drivers, which included drivers for the ethernet adapter, SATA controllers, and SMBus. After installing these drivers, I was prompted to re-activate my copy of Vista within three days (which was odd to begin with). I tried online activation immediately, but that failed, so I called the automated phone activation service and completed the re-activation process successfully.

    Today, I tried downloading a file from the Microsoft site that required WGA validation, and I was surprised to see that validation failed. The message states: "Windows must be activated before validation can determine if this copy of Windows is genuine." and the error code is [0xC004C4A6]

    In the System Properties dialog, Windows reports that it is already activated. However, the blue "Windows Genuine" logo which used to be displayed is now missing. After rebooting my system, Aero has been disabled, and I get an error dialog, again stating that my copy of Windows is not genuine.

    I tried using the "Change product key" option to re-enter my key, and online activation was successful. I tried phone activation for the second time (using the "slui 4" command), and that succeeded as well. However, the "not genuine" problem still persists, even after reboots.

    I should also mention that I already have the KB931573 patch installed. I uninstalled it, and reinstalled it, hoping it would help, but it makes no difference.

    I really need to get this fixed ASAP. This is a production system with important data and I need to use it on a daily basis. Please let me know how to proceed from this point. Thanks.

    Here's the output of the WGA diagnostic tool:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-T8JJW-38TX6-6X96P
    Windows Product Key Hash: THW2K1tclMbpP4h0MYbXiDwbflQ=
    Windows Product ID: 89580-014-0041252-71873
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: b65a499a-3637-41ba-ab5e-b379d8345ad5
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b65a499a-3637-41ba-ab5e-b379d8345ad5</UGUID><Version>1.5.0723.1</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-6X96P</PKey><PID>89580-014-0041252-71873</PID><PIDType>5</PIDType><SID>S-1-5-21-156240636-2147877366-297717869</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI DELUXE ACPI BIOS Revision 1017-004</Version><SMBIOSVersion major="2" minor="3"/><Date>20060213000000.000000+000</Date></BIOS><HWID>C5333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>88043C64FBA76BA</Val><Hash>+5VQdJO8L+lUllgrlZnv/b4GQU0=</Hash><Pid>81605-861-0137962-65114</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, February 9, 2007 9:59 AM

Answers

  • Hi KunalK,

    In your first message you said:

     KunalK wrote:

    I tried using the "Change product key" option to re-enter my key, and online activation was successful. I tried phone activation for the second time (using the "slui 4" command), and that succeeded as well. However, the "not genuine" problem still persists, even after reboots.

    Since you've phone activated already, could you go through the validation steps at www.microsoft.com/genuine (click "Validate Windows"), then log out and log back in.  My hunch is that should take care of your non-genuine messaging, Aero being disabled, etc.  If not please let me know.

    Thank you!

     

    Thursday, February 15, 2007 6:23 PM

All replies

  • I'm receiving the exact same scenario. I too was part of the Vista technical beta program, and also received a free Ultimate license for my work. Upon attempting to download something that required genuine advantage today, it suddenly reported that Windows was not activated, and now upon rebooting - Aero is disabled and Windows Update complains about not being genuine. My output from WGADIAG is pretty much the same as above - it reports an invalid license.

    Windows Update was working a few hours ago, so whatever has happened to change this, has done so just recently. I'm also a Technet Plus Direct subscriber, and for the sake of troubleshooting, I used my product key from Technet to attempt to re-activate. This sets Vista back to being genuine again, and it has no problems switching back to my retail key. However, once I attempt to download WGA protected content or validate online through Microsoft, the same problem occurs again. I'm willing to try switch back to my Technet license and see if WGA works with this or not, if needed.

    As a Technet Plus license is for evaluation purposes, and as I use this PC for work/home stuff, continuing to use it would be in violation of my agreement with Technet. In other words, this can't be a long term solution for me.

    Edit: My WGADIAG output is as follows:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-7JKP7-M7HDB-WRC6M
    Windows Product Key Hash: 1pOJXuyqyaFGRk49HyiAQA4oYHI=
    Windows Product ID: 89580-014-0041162-71976
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: ac7eb1fb-aa89-48d3-a01d-d527e9798730
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ac7eb1fb-aa89-48d3-a01d-d527e9798730</UGUID><Version>1.5.0723.1</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-WRC6M</PKey><PID>89580-014-0041162-71976</PID><PIDType>5</PIDType><SID>S-1-5-21-710327913-89780043-3894005102</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-DS4</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20070108000000.000000+000</Date></BIOS><HWID>6F323507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>1A11C3466644EBA</Val><Hash>BvhIVfVlCo15pl0Qva0Q2fdaNHA=</Hash><Pid>81608-861-1902655-65734</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>454D7B715DE76BA</Val><Hash>k4HvZboiudAZ0fIM0gr3+QajRT4=</Hash><Pid>84890-861-2544643-63606</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, February 9, 2007 3:03 PM
  • Well, I was up until 3AM last night trying to fix this, and I finally have what I would call a temporary workaround.

    First, I thought that the WGA ActiveX control might be corrupted somehow, so I deleted the LegitCheckControl.dll file under %WINDIR%\system32, restarted IE, reinstalled the WGA control, and tried to validate again. Same problem...

    After trying a number of other things, I eventually decided to try rolling back the driver updates. So I opened Device Manager, selected the two nForce 4 SATA channels and the nForce 4 ethernet controller, and used the Rollback Driver option to go back to the generic Microsoft drivers for all of them. After rebooting the system, I deleted LegitCheckControl again, tried to validate, and finally succeeded. One more reboot later, I was back to being "genuine."

    I see this as being a workaround, rather than a fix, because I'm now forced to use a set of generic SATA drivers rather than the official NVIDIA ones. If driver updates trigger off the activation system, I really think it's being a little over-sensitive. After a quick search, it seems like there are numerous reports on the Neowin forums of the nForce 4 drivers causing re-activation issues, so it doesn't look like I'm the only one. Any idea if the product activation and/or WGA teams will be working with NVIDIA to resolve this? I really hope this doesn't become a common occurrence in the future. It really causes a lot of inconvenience for legitimate customers.

    Friday, February 9, 2007 8:34 PM
  • Hi KunalK,

    I'm working on getting an answer for you.  I just wasn't able to reach anyone over the weekend.  Thanks for your patience.

    Monday, February 12, 2007 10:14 PM
  • Sure. Thanks for looking into it.
    Thursday, February 15, 2007 7:44 AM
  • Hi KunalK,

    In your first message you said:

     KunalK wrote:

    I tried using the "Change product key" option to re-enter my key, and online activation was successful. I tried phone activation for the second time (using the "slui 4" command), and that succeeded as well. However, the "not genuine" problem still persists, even after reboots.

    Since you've phone activated already, could you go through the validation steps at www.microsoft.com/genuine (click "Validate Windows"), then log out and log back in.  My hunch is that should take care of your non-genuine messaging, Aero being disabled, etc.  If not please let me know.

    Thank you!

     

    Thursday, February 15, 2007 6:23 PM