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    A computer at work had been running Windows with an illegal/invalid authentication code. The company recently purchased a copy of Win XP Pro (SP3) with license from a computer shop. I tried validating Windows and using this code. Received a window after reboot asking to authenticate Windows. Network wouldn't work for whatever reason, so I called the number, read off the 24-digit number. Was redirected to a human attendant. Typed in and re-read the numbers as he read them to me. Did not keep him on the line as I rebooted, attempting to log in to Windows.

    Now: Immediately after logging in I'm told that Windows needs to authenticate <Yes/No>.
    • Yes: I'm redirected to a window that says Windows is already authenticated <OK>. Logs me out and returns to the login screen.
    • No: I'm logged out and returned to the login screen.

    Same happens with Safe Mode and "Last Known Good Configuration".

    Attempts to post in the forum have been very difficult. Kept arriving at "Windows Live One" site, kept having a hard time locating the proper forums, would not get to a screen where I could post my question...

    Attempting to reinstall Windows.

    I am frustrated right now.
    Monday, May 4, 2009 8:49 PM

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    Hello DRossetti,

    Thank you for visiting our forum today. I am a little confused. Did your company purchase the computer first and then purchase Windows XP Pro (SP3) separately or did the computer come pre-installed with the non-genuine Windows XP Pro (SP3)?  from the same computer shop or different shop @ a different time? Was the computer built by the computer shop or is it from a major manufacturer? What is the name of the computer company you purchased the software from? What is the name of the computer company you purchased the computer from? 

    Right now your best option is trying to work with the company where you made the purchase. Let them know the software is non-genuine and ask for your monies back and/or request a geniune version of Windows. Next please visit http://www.microsoft.com/piracy and file a piracy report. Provide them with all the information which you have. Next please visit http://www.howtotell.com and compare your software and Certificate of Authenticity "COA" sticker against what you were sold. Here you can get ideas of what is genuine and non-genuine. 

    THank you
    dRossetti,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 9:15 PM
    Monday, May 4, 2009 9:13 PM
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    DRosseti,

    Thank you for running the MGA Diagnostic Tool and providing us with the results. Based on the results it appears Windows XP is genuine. You mentioned installing Windows XP on top of Windows. It is recommended that you completely back up all of your data and perform a fresh installation by first reformatting the hard drive. Right now Windows XP has not been activated based on the MGA results. DRosseti how many computers does your company currently own? If you  have 5 or more computers it may be a good idea for you to purchase a Volume Licensing Key. Next you can create an image as how you would like all of your systems to be installed with. This can save time. Also do you have the systems networked and one central area where all users may put data for a back up? Just some additional thoughts for you. Next I would  highly recommend purchasing and installing an anti-malware program on your systems to help thwart virus infestion.  Next please insure all your systems visit windows update to install Windows and Office software patches.


    Also did you know this computer has a now blocked license key used to install Office Professional 2003?  Please see below:


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.



    If you need further assistance let us know. 


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 10:42 PM
    Monday, May 4, 2009 10:42 PM
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    Hey DRossetti,

    Yeah I know trust me :(. I would *groan* also. Years ago I would install Windows 2K on top "without reformatting" just long enough to capture my customer's data. Next comes the long pain staking process of complete hard drive annihilation then the rebuild process. There may be pre-existing problems with the current image coupled with the fact how long has the image been running? In the long run performing a system refresh and rebuild will save a lot a time and potential need in the haystack problems down the road. By all means if you want try running the system the way it is but encourage the customer to back up their date regularly should there be any failures. 

    You could create an image and cast them on your existing machines but you will have to re-key each computer with their own key by using our Product Key Update tool. Using a VLK is better as you have one key for all the images and pay for X amount of clients you require for the company. 

    Here is some information for you

    Microsoft Volume Licensing FAQ
    http://www.microsoft.com/licensing/resources/faq.mspx

    Further information for future endeavors

    Windows Automated Installation Kit

    Windows System Image Manager

    Image X

    Windows Preinstallation Environment (Win PE)

    WIM Files

    Sys prep

    Business Desktop Deployment (BDD)

    SMS

    Zero Touch Installation

    Lite Touch Installation


    You can search for this information on Microsoft Technet http://technet.microsoft.com/en-us/windows/default.aspx when you are ready for automation etc. There are some great books available on Microsoft Press. This has gotten off topic for WGA but hopefully this will help you for future endeavors. 


    Take care DRossetti,


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 11:46 PM
    Monday, May 4, 2009 11:46 PM

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    Hello DRossetti,

    Thank you for visiting our forum today. I am a little confused. Did your company purchase the computer first and then purchase Windows XP Pro (SP3) separately or did the computer come pre-installed with the non-genuine Windows XP Pro (SP3)?  from the same computer shop or different shop @ a different time? Was the computer built by the computer shop or is it from a major manufacturer? What is the name of the computer company you purchased the software from? What is the name of the computer company you purchased the computer from? 

    Right now your best option is trying to work with the company where you made the purchase. Let them know the software is non-genuine and ask for your monies back and/or request a geniune version of Windows. Next please visit http://www.microsoft.com/piracy and file a piracy report. Provide them with all the information which you have. Next please visit http://www.howtotell.com and compare your software and Certificate of Authenticity "COA" sticker against what you were sold. Here you can get ideas of what is genuine and non-genuine. 

    THank you
    dRossetti,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 9:15 PM
    Monday, May 4, 2009 9:13 PM
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    The computer and copy of WinXP OEM are not from a major distributor such as Dell, IBM or Compaq. They are from a company called Memory Express. They were purchased at different times. The hardware was purchased a few years ago; this WinXP OEM was purchased a week or two ago. This is the first time this product key number is being used.

    I'm waiting for the install to finish. My coworker (whose computer is down because of this Windows Genuine Validation) pointed out a story where someone was trying to transfer a WinXP license from one computer to a virtual machine, and eventually had to go to Best Buy to buy a full copy for a brand new key:
    http://www.pcmech.com/article/windows-activation-sucks-sometimes/
    Monday, May 4, 2009 9:37 PM
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    Hello DRossetti,


    Thank you for the quick response back :-).  Please run the MGA Diagnostic Tool and provide us with the results. Here are the steps:


    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, May 4, 2009 9:46 PM
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    The reinstall (install over top of previous Windows) worked. We can now log in. I logged in as Administrator and am getting the message that 30 days remain to activate Windows. I click that message, the icon, go through Start -> Programs -> Accessories -> System Tools -> Activate Windows... the program doesn't launch.

    Results of WGADiag:
    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8YKKD-HMD8M-V3QPB
    Windows Product Key Hash: DmBfo3bey+zl3uVUmuxyzwBw2Ew=
    Windows Product ID: 76487-OEM-2228025-87660
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F853C249-20E8-481C-A9A0-A3E76BFB9CCF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F853C249-20E8-481C-A9A0-A3E76BFB9CCF}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V3QPB</PKey><PID>76487-OEM-2228025-87660</PID><PIDType>3</PIDType><SID>S-1-5-21-1292428093-823518204-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5E-VM DO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071130000000.000000+000</Date></BIOS><HWID>868F317F0184207B</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57475</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55218</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13760:ASUSTeK Computer Inc|14E47:GENUINE C&C INC|8C67:HITACHI, Ltd|8C67:HITACHI, Ltd|8C67:HITACHI, Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Win XP Pro SP 3. "OEM Software" in black. Yes the COA has three places where the paper is rubbed/stripped away and yes, the silver strip runs all the way through the sheets, not woven above and under.
    Monday, May 4, 2009 10:26 PM
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    DRosseti,

    Thank you for running the MGA Diagnostic Tool and providing us with the results. Based on the results it appears Windows XP is genuine. You mentioned installing Windows XP on top of Windows. It is recommended that you completely back up all of your data and perform a fresh installation by first reformatting the hard drive. Right now Windows XP has not been activated based on the MGA results. DRosseti how many computers does your company currently own? If you  have 5 or more computers it may be a good idea for you to purchase a Volume Licensing Key. Next you can create an image as how you would like all of your systems to be installed with. This can save time. Also do you have the systems networked and one central area where all users may put data for a back up? Just some additional thoughts for you. Next I would  highly recommend purchasing and installing an anti-malware program on your systems to help thwart virus infestion.  Next please insure all your systems visit windows update to install Windows and Office software patches.


    Also did you know this computer has a now blocked license key used to install Office Professional 2003?  Please see below:


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.



    If you need further assistance let us know. 


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 10:42 PM
    Monday, May 4, 2009 10:42 PM
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    ... Wipe and reinstall? *groans* I hoped we didn't have to go that far. Are you absolutely 100% positive that there's no other way around this?

    Yes - there are about eight workstations here. Volume licensing might be something to examine eventually.

    I guess I could make a basic image and clone based on that. But I'd keep on adding drivers for various motherboards, video cards, NICs, audio, etc. Not so sure how practical that would be in the long run.

    When I set up computers, I include an antivirus program, two spyware scanners, a firewall.

    Thank you for the info about Office.
    Monday, May 4, 2009 11:03 PM
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    Hey DRossetti,

    Yeah I know trust me :(. I would *groan* also. Years ago I would install Windows 2K on top "without reformatting" just long enough to capture my customer's data. Next comes the long pain staking process of complete hard drive annihilation then the rebuild process. There may be pre-existing problems with the current image coupled with the fact how long has the image been running? In the long run performing a system refresh and rebuild will save a lot a time and potential need in the haystack problems down the road. By all means if you want try running the system the way it is but encourage the customer to back up their date regularly should there be any failures. 

    You could create an image and cast them on your existing machines but you will have to re-key each computer with their own key by using our Product Key Update tool. Using a VLK is better as you have one key for all the images and pay for X amount of clients you require for the company. 

    Here is some information for you

    Microsoft Volume Licensing FAQ
    http://www.microsoft.com/licensing/resources/faq.mspx

    Further information for future endeavors

    Windows Automated Installation Kit

    Windows System Image Manager

    Image X

    Windows Preinstallation Environment (Win PE)

    WIM Files

    Sys prep

    Business Desktop Deployment (BDD)

    SMS

    Zero Touch Installation

    Lite Touch Installation


    You can search for this information on Microsoft Technet http://technet.microsoft.com/en-us/windows/default.aspx when you are ready for automation etc. There are some great books available on Microsoft Press. This has gotten off topic for WGA but hopefully this will help you for future endeavors. 


    Take care DRossetti,


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 11:46 PM
    Monday, May 4, 2009 11:46 PM
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    DRossetti,

    When you have time please take a look @ http://windowshelp.microsoft.com/Windows/en-US/usingwindowsxp.mspx. This site if filled with great how-to's. Home and small buisness networking http://www.microsoft.com/windowsxp/using/networking/default.mspx may provide you with some additional assistance. Maybe you can configure one computer that everyone can collaborate on as far as file shareing and backup. Then should any of your systems have a problem hopefully everyone will have their data backed up. Just thought this may be of further assistance.


    Take care,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, May 4, 2009 11:55 PM