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Emails not tracking properly RRS feed

  • Question

  • Hello,

    Emails that are manually set to track are not tracking properly. The initial email is tracked in CRM, but the email responses are NOT tracking when the recipient replies. Emails were tracking properly at one point, then all of a sudden, incoming email responses to a tracked email stopped tracking in CRM.

    Any tips?

    Thanks.

    Monday, August 31, 2015 3:29 PM