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Vista accepts OEM, then rejects it, then accepts it again. RRS feed

  • Question

  • I've had the issue happen 3 times already. Each client had a branded OEM Vista licence with the computer, and I was re-installing Vista fresh with a generic OEM Windows Vista SP2 64-bit disc. It accepts the attached product key, and then within 24 hours of me setting up and updating the system, it pops up a invalid product key box. I put in the same key, and it accepts it just fine, and is never a problem again. 

    Any idea what's going on here? 

    Sunday, July 25, 2010 10:32 PM

Answers

  • Hello Nathan Warawa,

    The only possible way we could assist via the forum is if you are able to run the mgadiag utility while the Invalid Product Key error message is being displayed.

    Any chance of that?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 26, 2010 1:15 PM
  • Please contact  Windows Genuine Advantage Support for assistance.


    Carey Frisch
    Thursday, December 23, 2010 4:21 AM
    Moderator

All replies

  • Hello Nathan Warawa,

    The only possible way we could assist via the forum is if you are able to run the mgadiag utility while the Invalid Product Key error message is being displayed.

    Any chance of that?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 26, 2010 1:15 PM
  • No reply from Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, July 29, 2010 6:11 PM
  • I finally encountered another Vista computer in need of a re-install. Sure enough, this happened again (this time, 2 days after install), and sure enough, entering the same product key in again solves the problem. The major inconvenience lies in that it's not right away, so I either have to hold the computer until it happens, or I have to give it back and explain to them what is going to happen and how to deal with it... or, as often happened in the past, I forget this little glitch, and I get a concerned call/email a couple days laters asking me about it, making me look like a rinky-dink computer dealer that uses pirated Windows.  There needs to be a critical Windows Update fix for Vista, performed as one of the first updates after installing, that fixes this.

    So, this time when I got the message, I ran the mgadiag utility before I entered in the product key the second time, as requested. Here is the result:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Unsupported OS
    Windows Product Key: *****-*****-6G4GX-JXFXJ-GJFQ8
    Windows Product Key Hash: cWG23eOJWrz0TpMWX0d+HvRBeAQ=
    Windows Product ID: 89578-OEM-7250284-65358
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 6.0.6002.2.00010300.2.0.000
    Download Center code: QJQLXPF
    ID: c7fb92b9-c649-4b25-a264-b6cc8d030d9e
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 111
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c7fb92b9-c649-4b25-a264-b6cc8d030d9e</UGUID><Version>1.5.0540.0</Version><OS>6.0.6002.2.00010300.2.0.000</OS><PKey>*****-*****-*****-*****-GJFQ8</PKey><PID>89578-OEM-7250284-65358</PID><PIDType>0</PIDType><SID>S-1-5-21-1627882820-1392777155-2698637217</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 4720     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3711</Version><SMBIOSVersion major="2" minor="4"/><Date>20071026000000.000000+000</Date></BIOS><HWID>EE303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>   <Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, December 22, 2010 11:53 PM
  • Please contact  Windows Genuine Advantage Support for assistance.


    Carey Frisch
    Thursday, December 23, 2010 4:21 AM
    Moderator
  • "Nathan Warawa" wrote in message news:1b0e1a75-fc77-4af0-bc9e-c7406e8690e5...

    I finally encountered another Vista computer in need of a re-install. Sure enough, this happened again (this time, 2 days after install), and sure enough, entering the same product key in again solves the problem. The major inconvenience lies in that it's not right away, so I either have to hold the computer until it happens, or I have to give it back and explain to them what is going to happen and how to deal with it... or, as often happened in the past, I forget this little glitch, and I get a concerned call/email a couple days laters asking me about it, making me look like a rinky-dink computer dealer that uses pirated Windows.  There needs to be a critical Windows Update fix for Vista, performed as one of the first updates after installing, that fixes this.

    So, this time when I got the message, I ran the mgadiag utility before I entered in the product key the second time, as requested. Here is the result:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Unsupported OS
    Windows Product Key: *****-*****-6G4GX-JXFXJ-GJFQ8
    Windows Product Key Hash: cWG23eOJWrz0TpMWX0d+HvRBeAQ=
    Windows Product ID: 89578-OEM-7250284-65358
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 6.0.6002.2.00010300.2.0.000


    What type of media are you using for the reinstall?
    the 'Unsupported OS' error is a rare one, yet you say that it happens on almost every machine you reinstall? This would suggest that there is something wrong with your media, or with your procedures. What AV is installed?
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 23, 2010 5:04 AM
    Moderator
  • An iso from an official OEM Vista 32-bit disc. Whether I install it via DVD or USB flash drive, the result is the same.

    As for AV, it was AVG (on the client's machines) in the past, now Security Essentials.

    Wednesday, December 29, 2010 5:12 PM
  • "Nathan Warawa" wrote in message news:1835e83f-e354-42e7-a20d-1df61d789cd3...

    An iso from an official OEM Vista 32-bit disc. Whether I install it via DVD or USB flash drive, the result is the same.

    As for AV, it was AVG (on the client's machines) in the past, now Security Essentials.


    'iso from an official OEM Vista 32-bit disc' - have you checked the MD5 of the ISO?
    WHICH OEM? (or do you mean a System Builder disk?)
     
    have you recreated the ISO file?
    what software did you use to create the  ISO file?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 29, 2010 11:00 PM
    Moderator