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Recent purchase of Walmart computer with a non-genuine copy of Windows 7 RRS feed

  • Question

  • I puchased a computer from Wal-Mart in December.  About 2 weeks ago, it started saying that I had a non-genuine copy of Windows 7, but I am past my return date and have no warranty: I have the receipt for my device, which clearly states it was a new purchase and want to know what I can do?! I bought this thinking I would have no problems with my new computer, and can't afford to buy a new copy of Windows!

    Saturday, February 11, 2012 10:09 PM

Answers

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    • Marked as answer by Darin Smith MS Tuesday, February 14, 2012 10:27 PM
    Saturday, February 11, 2012 10:11 PM
    Answerer

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    • Marked as answer by Darin Smith MS Tuesday, February 14, 2012 10:27 PM
    Saturday, February 11, 2012 10:11 PM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Tuesday, February 14, 2012 10:26 PM