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"This copy of Microsoft Office is not genuine" - Office Professional 2003 RRS feed

  • Question

  • Everything installed OK with the Product key, but right away it reported "This copy of Microsoft Office is not genuine".  I've gone back to the seller, but the seller says that there should be no problem.  Can someone explain the issue?


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6BKXT-M8JJ6-RPXGJ
    Windows Product Key Hash: 5nTiWPHCccmBwT7jn+WSWXJC39g=
    Windows Product ID: 76487-640-1464517-23183
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {18F0891C-2F00-49D6-B8E3-A8244D1C1A97}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18F0891C-2F00-49D6-B8E3-A8244D1C1A97}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPXGJ</PKey><PID>76487-640-1464517-23183</PID><PIDType>1</PIDType><SID>S-1-5-21-1708537768-1343024091-2146802419</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>264752U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>IYET43WW (1.07 )</Version><SMBIOSVersion major="2" minor="3"/><Date>19991221000000.000000+000</Date></BIOS><HWID>96F63407018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A13FE037BA6500</Val><Hash>83/1sBziwokQAYl3ZhcWnRtmS9Q=</Hash><Pid>73931-640-5317595-57719</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 133A4:IBM|69D5:Semp Toshiba Informatica Ltda|69D5:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, October 30, 2009 12:28 AM

Answers

  • Hello apx_31088,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    Your installation of Office Professional Edition 2003 on your IBM computer is a nongenuine installation.  It is a volume licensing installation that was done with an Invalid Volume Licensing Key.  An Invalid product key is a product key that was made with a pirating program known as a Key Generator, or keygen, for short.  This product key is Invalid because it was never issued by Microsoft.

    Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations.  If that's you, please contact your organization's IT support staff for further assistance.

    If your use of this installation of Office Professional Edition 2003 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Professional Edition 2003 thinking that it was a retail license to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation CD, and you certainly should not have received an Invalid Product Key for Office Professional Edition 2003.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 30, 2009 1:35 AM

All replies

  • Hello apx_31088,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    Your installation of Office Professional Edition 2003 on your IBM computer is a nongenuine installation.  It is a volume licensing installation that was done with an Invalid Volume Licensing Key.  An Invalid product key is a product key that was made with a pirating program known as a Key Generator, or keygen, for short.  This product key is Invalid because it was never issued by Microsoft.

    Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations.  If that's you, please contact your organization's IT support staff for further assistance.

    If your use of this installation of Office Professional Edition 2003 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Professional Edition 2003 thinking that it was a retail license to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation CD, and you certainly should not have received an Invalid Product Key for Office Professional Edition 2003.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 30, 2009 1:35 AM
  • Thanks Dan.  I forwarded your reply to the person who sold me Microsoft Office 2003 Professional, and that person's reply is below.  Is my whole issue caused false positives by the "genuine advantage notification" or caused by genuinely counterfeit software?

    That person is still advertising Office 2003 and Office 2007 on craigslist, so I have a reasonable concern get the sense that the seller is not a person who is selling their own copy of microsoft office but perhaps a person who is selling multiple copies of unlicensed software.

    That person's reply to your reply to me follows:

    "That is a common isue when you download the gwa or genuine advantage notification.  This occurs when you subscribed to automatic windows downloads/updates; as i'm sure when you researched that there were just as many individuals that presented with false positives as well, which is the case with you as I bought that volume license from MS new several years ago.  What you can do to stop the annoying popups is to disable the notices since MS won't help as the 03 is a nonsupported product at this point; you can do this by performing any one of the following 5 options below. That should take care of it.  Let me know if i can be of any further help. Thanks

     

     

    By stopping the OGAAddin load behavior and preventing OGAAddin.dll from loading, the Office Genuine Advantage Notifications message can be suppressed.
    1.    Run Registry Editor (RegEdit.exe).
    2.    Press Ctrl-F to open search box, and search for OGAAddin.connect registry key.
    3.    In the right pane, right click on Load Behavior and select Modify.
    4.    Change the value data from 3 to 0.
    5.    Repeat for each and every OGAAddin.connect found.
    With this option, Windows still treat OGA as installed, and will not prompt user to install again.
    Option 2: Disable and Remove OGAAddin from within Office Applications
    1.    Run one of the Office app such as Word, Excel, PowerPoint, Outlook, Publisher and etc as administrator.
    Note: Open Windows Explorer, go to %SystemDrive%\Program Files\Microsoft Office\Office12 (may be different depends on version of Office installed and x64 OS uses Program Files (x86) folder), and right click on Office app executable, e.g. winword.exe, excel.exe, powerpnt.exe and etc to run as administrator.
    2.    Go to Options (at the bottom of menu triggered by Office button) -> Add-Ins.
    3.    Select COM Add-ins under Manage drop menu list, and click Go.
    4.    Disable or remoev the OGAAdmin.
    5.    Repeat above steps for each and every Office applications installed.
    Option 3: Delete and Remove (Uninstall) Office Genuine Advantage Notifications Components
    Although Microsoft does not allow OGA Notifications to be uninstalled, but that does not mean that individual file components of OGA Notifications cannot be deleted, removed or uninstalled manually.
    To disable OGA Notifications and uninstall KB949810, close and exit from all Office applications (including Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Visio and etc.), and search for the following files in %SystemDrive%\Wndows\System32 folder and %SystemDrive%\Windows\SysWow64 folder (for 64-bit OS x64 only).
    OGAVerify.exe
    OGAAddin.dll
    Delete the above files. It’s also possible rename the files so that system cannot find them.
    Option 4: Remove OGAAddin.connect Registry Key in System Registry
    Pretty much similar to method 1 and 2, but it’s quicker and will complete remove trace of OGAAddin.connect from registry. Unlike option 1, Windows Update may prompt you to install again.
    1.    Run Registry Editor (RegEdit.exe).
    2.    Go to each and every of the following registry keys, and any other which contains OGAAddin.connect registry value sub-key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Powerpoint\Addins
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins
    3.    Delete the OGAAddin.connect registry value.
    Option 5: Properly Uninstall KB949810 OGA Notification via OGANotifier.msi
    Tip by AnonyMouse
    Easy to uninstall. Just follow these steps:
    1.    Go to C:\Windows\SoftwareDistribution\Download\8998da55d52b36c0e98ba016ddd50de0\ folder.
    Note: The directory may be different, so if not found search for OGANotifier.cab.
    2.    Extract OGANotifier.cab with WinRAR (or using the Expand command at command line) to get a file named OGANotifier.msi.
    3.    Right click on OGANotifier.msi, and select Uninstall.
    4.    Remember to block the update from been installed again in WU.
    With any one of the options above, no more Office Genuine Advantage notification message will be displayed and showed on system, regardless of genuine status of the Office software, unless of course, end-user chooses to reinstall KB949810."

    Saturday, October 31, 2009 1:27 AM
  • Hello apx_31088,

    "That is a common isue when you download the gwa or genuine advantage notification.  This occurs when you subscribed to automatic windows downloads/updates; as i'm sure when you researched that there were just as many individuals that presented with false positives as well, which is the case with you as I bought that volume license from MS new several years ago.  What you can do to stop the annoying popups is to disable the notices since MS won't help as the 03 is a nonsupported product at this point; you can do this by performing any one of the following 5 options below. That should take care of it.  Let me know if i can be of any further help. Thanks"

    Your sense is true, the person is selling multiple copies of unlicensed software.

    The seller states, " I bought that volume license from MS new several years ago."  By stating this he is trying to imply that the software was legal at some point, and that it is falsely being identified as nongenuine.  An organization that enters into a Volume Licensing Agreement with Microsoft is only allowed to use the software themselves; they have no right to resell individual copies of the software.  But this is not a case of the seller selling something genuine that he should not be selling---what he is selling is not genuine in the first place.  We know that because the product key is Invalid, which means it was made up by a KyeGen program and was never issued by Microsoft.  The seller does not seem to adequately explain how or why this volume licensed software is being distributed with Invalid Product Keys.

    The vast majority of the seller's response is instruction on how to uninstall or disable the Office Genuine Advantage Notification Utility.  Of course the seller of illegal software wants to disable the program that will expose his product for what it is, pirated counterfeit software.  Sort of like a burglar giving you advice on how to disable your burglar alarm!

    My original advice still stands--if at all possible, get your money back.  If not, please participate in the Office Genuine Offer or the Office Complimentary Offer.  I would also ask that you report this individual to your local law enforcement agencies.  Sometimes, local TV stations that have a gung-ho consumer affairs reporter like situations such as this one, they can set up a sting operation to catch the software pirate red-handed selling illegal merchandise.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 3:46 AM