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Windows Activation changed to Not Available RRS feed

  • Question

  • I just found one day that my Win7 PC shows Status not available  - tracing back errors in the Windows logs this may have started when i upgraded BIOS of Acer Z5761

    MGADiag below. below

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D641B69A-24EE-4092-8CB9-5CAB7A74C823}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Scott\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D641B69A-24EE-4092-8CB9-5CAB7A74C823}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-996462236-2976674975-153306033</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire Z5761</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A2                 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101213000000.000000+000</Date></BIOS><HWID>9D3D3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:12:2013 17:04
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIAAQABAAEAAQAEAAAABAABAAEAln0gkCJFFT+cF+4keL139mGHYj1UKRI0Gsla61ZkruQucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      SSDT AMICPU PROC
      SLIC ACRSYS ACRPRDCT

    Saturday, April 20, 2013 10:00 AM

Answers

All replies

  • There is a problem with your Software Protection Service - something is preventing it from starting on demand the way it should.

    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

     

    net start sppsvc

    sc qc sppsvc

    sc queryex sppsvc

    sc qprivs sppsvc

    sc qsidtype sppsvc

    sc sdshow sppsvc

     

    Copy and paste the output to your reply


      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, April 20, 2013 11:37 AM
    Moderator
  • Thanks Noel - results follow:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>

    Sunday, April 21, 2013 12:34 AM
  • The system is unable to find one of the critical files involved in the licensing service.

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 21, 2013 8:49 AM
    Moderator
  • OK thanks Noel - sorry have been away from home for a while. Ran all this on 1/May/13

    a) The CHKDSk ran and reported no errors.

    b) The SFC ran and ended up saying:

    ----------------------------------

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log

    --------------------------------------------------

    c)  then on reboot I got a BSOD while Windows was starting (prelogin) that mentions "pagefault in non-page area",  win32k.sys , 0x00000050,  etc

    I tried many options from the F8 menu , including Last Known Good , Repair , Safe mode , Memory Check  and Debugging , but all ended in the BSOD per (c)

    d) Finally got Windows to start after going through a System Restore to 27/4/13  (i saw that the Restore would revert 3 apps to older versions, being Displaylink, Google Talk and Xlite)

    So am back to state prior to running  SFC. ie still have "windows not activated" alerts 

    Anyway here is CBS.log

    http://sdrv.ms/1395Alw

    ----------------

    Thank you very much for your time and effort.

    Sunday, May 5, 2013 5:28 AM
  • The errors that SFC found and repaired were....

    	Line 15758: 2013-05-04 22:11:29, Info                  CSI    0000030e [SR] Repairing 1 components
    	Line 15759: 2013-05-04 22:11:29, Info                  CSI    0000030f [SR] Beginning Verify and Repair transaction
    	Line 15762: 2013-05-04 22:11:29, Info                  CSI    00000311 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:22{11}]"seguisb.ttf" from store
    	Line 15765: 2013-05-04 22:11:29, Info                  CSI    00000313 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:22{11}]"segoeui.ttf" from store
    	Line 15768: 2013-05-04 22:11:29, Info                  CSI    00000315 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:24{12}]"seguisym.ttf" from store
    	Line 15771: 2013-05-04 22:11:29, Info                  CSI    00000317 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:24{12}]"segoeuii.ttf" from store
    	Line 15774: 2013-05-04 22:11:29, Info                  CSI    00000319 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:24{12}]"segoeuil.ttf" from store
    	Line 15777: 2013-05-04 22:11:29, Info                  CSI    0000031b [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:24{12}]"segoeuiz.ttf" from store

    All of these are system fonts - which makes me wonder if the problem isn't virus/malware-related.

    Of themselves, there's nothing there that should be able to crash your system, but because of the fact that the files are in use, the repair has to happen during a reboot - My reading of it is that this has occurred properly on both occasions.

    Please run another SFC /SCANNOW so we can check the result, and also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, May 5, 2013 6:27 AM
    Moderator
  • ok thanks again for taking on the challenge!!!

    I ran the SFC and on reboot I once again ended up with BSOD so had to run System restore back to 27/4/13

    Then ran MGAdiag and results below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D641B69A-24EE-4092-8CB9-5CAB7A74C823}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Scott\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D641B69A-24EE-4092-8CB9-5CAB7A74C823}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-996462236-2976674975-153306033</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire Z5761</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A2                 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101213000000.000000+000</Date></BIOS><HWID>9D3D3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 5:6:2013 20:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: OgAAAAIAAQABAAEAAQAEAAAABAABAAEAln0gkCJFFT+cF+4keL139mGHYj1UKRI0Gsla61ZkruQucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      SSDT AMICPU PROC
      SLIC ACRSYS ACRPRDCT
    ----------------------------------------------------------------------

    Monday, May 6, 2013 12:00 PM
  • That's worrying - please post the new CBS.log file.

    Please download and install  Malwarebytes Anti-malware (free version) from  http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation -  and update it, then run a full scan  in your main account, and Quick scans in any other user accounts.

     

    Delete everything it finds   - post back with a brief summary of the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 6, 2013 2:39 PM
    Moderator
  • ok installed latest Malwarebytes and ran full scan on my account with results:

    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org

    Database version: v2013.05.09.01

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Scott :: ACERAIO [administrator]

    9/05/2013 1:40:28 PM
    mbam-log-2013-05-09 (13-40-28).txt

    Scan type: Full scan (C:\|Q:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 521030
    Time elapsed: 3 hour(s), 34 minute(s), 27 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)

    The other login accounts have not been used for years but I will run the scan after this post.

    Also here is latest CBS.log

    https://skydrive.live.com/redir?resid=5CA75EB3D40393E7!187&authkey=!AKn8iidRNSm8vTE

    Thursday, May 9, 2013 9:07 AM
  • Exactly the same problems, still.

    Line 19969: 2013-05-05 20:31:08, Info                  CSI    0000030d [SR] Unable to complete Verify and Repair transaction because some of the files that need to be repaired are in use. A reboot is required to complete this operation.
    	Line 19970: 2013-05-05 20:31:08, Info                  CSI    0000030e [SR] Repairing 1 components
    	Line 19971: 2013-05-05 20:31:08, Info                  CSI    0000030f [SR] Beginning Verify and Repair transaction
    	Line 19974: 2013-05-05 20:31:08, Info                  CSI    00000311 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:22{11}]"seguisb.ttf" from store
    	Line 19977: 2013-05-05 20:31:08, Info                  CSI    00000313 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:22{11}]"segoeui.ttf" from store
    	Line 19980: 2013-05-05 20:31:08, Info                  CSI    00000315 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:24{12}]"seguisym.ttf" from store
    	Line 19983: 2013-05-05 20:31:08, Info                  CSI    00000317 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:24{12}]"segoeuii.ttf" from store
    	Line 19986: 2013-05-05 20:31:08, Info                  CSI    00000319 [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:24{12}]"segoeuil.ttf" from store
    	Line 19989: 2013-05-05 20:31:08, Info                  CSI    0000031b [SR] Repairing corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:24{12}]"segoeuiz.ttf" from store
    

    I still lean towards the idea of malware - but I could be wrong.

    I'm going to ask for a second opinion...


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 9, 2013 2:15 PM
    Moderator
  • OK thanks again Noel

    Note I am now prepared to do full recovery ......if that is quicker....I havent had a Windows update since 10/2/13

    Saturday, May 11, 2013 5:19 AM
  • A repair install would probably work - assuming it's not a rootkit virus - and be quickest.

    Have a look here for instructions...

    http://www.sevenforums.com/tutorials/3413-repair-install.html



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 11, 2013 11:12 AM
    Moderator