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Windows 7 Build 7601 This copy of Windows is not genuine RRS feed

  • Question

  • Hi,

    This problem started strangely after I'd been away for a few weeks. When I returned and booted my PC for the first time I started to get this issue. My AV (Avast!) service will also not start, this is a little worrying, I've since uninstalled avast using the clean installer. I've run MBAM and it comes back clean, I've run CHKDSK and that seems fine. I've reactivated Windows and that worked for a day but now the problem has returned so I'm a little stumped now.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q6P67-98MJG-FGGB8
    Windows Product Key Hash: YX1mFE3bHq8YhuaQE6Cg4/2Ifl8=
    Windows Product ID: 00371-OEM-9044614-16341
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {39CD7334-3798-4F37-AA85-420FEEDC4619}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\rob\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39CD7334-3798-4F37-AA85-420FEEDC4619}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FGGB8</PKey><PID>00371-OEM-9044614-16341</PID><PIDType>3</PIDType><SID>S-1-5-21-1350370766-4035387052-21596470</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0502   </Version><SMBIOSVersion major="2" minor="5"/><Date>20101116000000.000000+000</Date></BIOS><HWID>FD6D0500010000FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:28:2014 11:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 111610 APIC1807
      FACP 111610 FACP1807
      HPET 111610 OEMHPET 
      MCFG 111610 OEMMCFG 
      OEMB 111610 OEMB1807
      ASPT 111610 PerfTune
      OSFR 111610 OEMOSFR 
      SSDT DpgPmm CpuPm

    Friday, January 31, 2014 12:19 PM

Answers

  • I think that error arises from the fact that it's Windows 7 rather than anything else - I get the same error here :)

    The ProfileList is interesting - it shows that at sometime you've been logged into a temporary account, probably due to corruption.

    You appear to currently have two user accounts in addition to that - how many of them are Admin User accounts?

    There are residuals from a third account (I think!)

    I see nothing actually amiss there. I'll have to do some research and see what I can find, but I think that your quickest solution may be a repair install.

    Let me know, and I'll point you at a tutorial on the procedures involved.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 20, 2014 9:00 PM
    Moderator

All replies

  • Please use the following in an attempt to isolate the cause.

    Click on Start in the Search box, type

    SERVICES.MSC

    and hit the Enter key - accept the UAC prompt if you get one.

    Look in the console for the Software Protection service, right-click on it and select
    Properties.

    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost
    immediately stop again?

    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...

    Please open an Elevated (Administrator) Command Prompt window and use the following
    commands....

    net start sppsvc

    sc qc sppsvc

    sc queryex sppsvc

    sc qprivs sppsvc

    sc qsidtype sppsvc

    sc sdshow sppsvc

    Copy and paste the output to your reply

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, February 1, 2014 7:09 PM
    Moderator
  • Hi, thanks for the reply.
    I've managed to get rid of the error but it has since returned.
    I checked the Software Protection service and it's set to Automatic (Delayed Start) but it hadn't started. I started it manually without any problem.

    Here's my latest MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q6P67-98MJG-FGGB8
    Windows Product Key Hash: YX1mFE3bHq8YhuaQE6Cg4/2Ifl8=
    Windows Product ID: 00371-OEM-9044614-16341
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {990B29F9-ACB2-450F-B868-A62E2A60AF3D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\rob\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{990B29F9-ACB2-450F-B868-A62E2A60AF3D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FGGB8</PKey><PID>00371-OEM-9044614-16341</PID><PIDType>3</PIDType><SID>S-1-5-21-1350370766-4035387052-21596470</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0502   </Version><SMBIOSVersion major="2" minor="5"/><Date>20101116000000.000000+000</Date></BIOS><HWID>FD6D0500010000FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-446-116341-02-2057-7601.0000-0282014
    Installation ID: 016253098111678540191076540433813583667533553683096036
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FGGB8
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 05/02/2014 10:24:14

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEAln3SUVrHagNoZe54RryENIwmgF2EH6ZOefTapOqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 111610 APIC1807
      FACP 111610 FACP1807
      HPET 111610 OEMHPET 
      MCFG 111610 OEMMCFG 
      OEMB 111610 OEMB1807
      ASPT 111610 PerfTune
      OSFR 111610 OEMOSFR 
      SSDT DpgPmm CpuPm



    • Edited by bobbwal Wednesday, February 5, 2014 10:30 AM
    Wednesday, February 5, 2014 10:30 AM
  • I just checked back at the Software Protection service and noticed it had stopped again.
    Wednesday, February 5, 2014 11:00 AM
  • The SPPSVC will start and stop frequently - it 'goes to sleep' on a regular basis :) and a scheduled task wakes it up to do it's job, if other software doesn't get in the way.

    The latest report is normal - it's possible that the error you are seeing is a transient one caused by a race condition. Most such are the result of malware or an over-protective AV.

    Have you solved your problem with Avast? What other AV's have ever been installed on this machine?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 5, 2014 12:26 PM
    Moderator
  • Thanks Noel, well fingers crossed this is fixed. 
    I've been running MBAM, SuperAntiSpyware and the like, all are coming back clean which is good.

    I uninstalled Avast in the end, it had been given me problems for a little while anyway. I've replaced it with MSE whether that's a good or bad thing I don't know.
    As far as I can remember I've only ever had Avast on this machine but have had problems with updates to the newer versions.

    Wednesday, February 5, 2014 12:33 PM
  • Just rebooted and the problem has returned :(

    Software protection has started.

    Here's the latest MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q6P67-98MJG-FGGB8
    Windows Product Key Hash: YX1mFE3bHq8YhuaQE6Cg4/2Ifl8=
    Windows Product ID: 00371-OEM-9044614-16341
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {990B29F9-ACB2-450F-B868-A62E2A60AF3D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\rob\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{990B29F9-ACB2-450F-B868-A62E2A60AF3D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FGGB8</PKey><PID>00371-OEM-9044614-16341</PID><PIDType>3</PIDType><SID>S-1-5-21-1350370766-4035387052-21596470</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0502   </Version><SMBIOSVersion major="2" minor="5"/><Date>20101116000000.000000+000</Date></BIOS><HWID>FD6D0500010000FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 111610 APIC1807
      FACP 111610 FACP1807
      HPET 111610 OEMHPET 
      MCFG 111610 OEMMCFG 
      OEMB 111610 OEMB1807
      ASPT 111610 PerfTune
      OSFR 111610 OEMOSFR 
      SSDT DpgPmm CpuPm

    Wednesday, February 5, 2014 2:02 PM
  • It may be partly due to Avast still... most AV's leave residues behind, which can get in the way of later incarnations.

    Download the Avast removal utility from here http://www.avast.com/uninstall-utility

    Follow the instructions for running it, and when complete, reboot the machine.

    After the reboot, open an Elevated Command Prompt, and run the following command

    NETSH WINSOCK RESET

    You'll be advised to reboot - do so.

    then post another MGADiag report.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 6, 2014 7:00 AM
    Moderator
  • Thanks, done.

    Also noticed plug and play service is not starting, don't know if this is related.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q6P67-98MJG-FGGB8
    Windows Product Key Hash: YX1mFE3bHq8YhuaQE6Cg4/2Ifl8=
    Windows Product ID: 00371-OEM-9044614-16341
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {990B29F9-ACB2-450F-B868-A62E2A60AF3D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\rob\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{990B29F9-ACB2-450F-B868-A62E2A60AF3D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FGGB8</PKey><PID>00371-OEM-9044614-16341</PID><PIDType>3</PIDType><SID>S-1-5-21-1350370766-4035387052-21596470</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0502   </Version><SMBIOSVersion major="2" minor="5"/><Date>20101116000000.000000+000</Date></BIOS><HWID>FD6D0500010000FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 111610 APIC1807
      FACP 111610 FACP1807
      HPET 111610 OEMHPET 
      MCFG 111610 OEMMCFG 
      OEMB 111610 OEMB1807
      ASPT 111610 PerfTune
      OSFR 111610 OEMOSFR 
      SSDT DpgPmm CpuPm

    Friday, February 7, 2014 10:05 AM
  • That'd do it! -

    See if this helps
    http://support.microsoft.com/kb/2230957 (Fixit50485)

     also

    http://blogs.technet.com/b/fixit4me/archive/2009/03/31/error-code-2738-when-running-a-microsoft-fix-it-solution.aspx (Fixit 50181)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, February 7, 2014 12:47 PM
    Moderator
  • Hi, thanks

    The fix ran without a problem but it hasn't solved the issue unfortunately.

    From event viewer:

    A timeout was reached (30000 milliseconds) while waiting for the Plug and Play service to connect.

    The Plug and Play service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion.

    Friday, February 7, 2014 1:15 PM
  • (Thought I responded to this! - sorry for the delay)

    Please open an Elevated Command Prompt and run the following commands - post the results.

    SC QC PlugPlay
    SC QUERYEX PlugPlay
    SC SDSHOW PlugPlay
    SC QSIDTYPE PlugPlay
    SC QPRIVS PlugPlay
    SC QPREFERREDNODE PlugPlay
    SC SHOWSID PlugPlay
    

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 16, 2014 2:11 PM
    Moderator
  • Hi, 

    Thanks for getting back, here's the results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC QC PlugPlay
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: PlugPlay
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k DcomLaunch
            LOAD_ORDER_GROUP   : PlugPlay
            TAG                : 0
            DISPLAY_NAME       : Plug and Play
            DEPENDENCIES       :
            SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>SC QUERYEX PlugPlay

    SERVICE_NAME: PlugPlay
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>SC SDSHOW PlugPlay

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;C
    CDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>SC QSIDTYPE PlugPlay
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: PlugPlay
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>SC QPRIVS PlugPlay
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: PlugPlay
            PRIVILEGES       : SeTcbPrivilege
                             : SeSecurityPrivilege
                             : SeAssignPrimaryTokenPrivilege
                             : SeTakeOwnershipPrivilege
                             : SeLoadDriverPrivilege
                             : SeBackupPrivilege
                             : SeRestorePrivilege
                             : SeImpersonatePrivilege
                             : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeUndockPrivilege
                             : SeDebugPrivilege
                             : SeShutdownPrivilege

    C:\Windows\system32>SC QPREFERREDNODE PlugPlay
    [SC] QueryServiceConfig2 FAILED 87:

    The parameter is incorrect.


    C:\Windows\system32>SC SHOWSID PlugPlay

    Thursday, February 20, 2014 11:51 AM
  • Apart from the obvious fact that the service isn't running, I can't see any errors there - there isn't even any indication of why the service hasn't started :(

    Please run the following commands, and post the results.

    REG QUERY HKU

    REG QUERY HKU\S-1-5-18

    REG QUERY HKU\S-1-5-19

    REG QUERY HKU\S-1-5-20

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Thursday, February 20, 2014 1:05 PM
    Moderator
  • Just out of interest, is this not a problem?

    C:\Windows\system32>SC QPREFERREDNODE PlugPlay
    [SC] QueryServiceConfig2 FAILED 87:

    The parameter is incorrect.

    I saw it mentioned in another thread. What if I started the service and ran the same commands?

    Here are the results:

    C:\Windows\system32>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-1350370766-4035387052-21596470-1000
    HKEY_USERS\S-1-5-21-1350370766-4035387052-21596470-1000_Classes
    HKEY_USERS\S-1-5-21-1350370766-4035387052-21596470-1004
    HKEY_USERS\S-1-5-21-1350370766-4035387052-21596470-1004_Classes
    HKEY_USERS\S-1-5-18

    C:\Windows\system32>REG QUERY HKU\S-1-5-18

    HKEY_USERS\S-1-5-18\Control Panel
    HKEY_USERS\S-1-5-18\Environment
    HKEY_USERS\S-1-5-18\EUDC
    HKEY_USERS\S-1-5-18\Keyboard Layout
    HKEY_USERS\S-1-5-18\Printers
    HKEY_USERS\S-1-5-18\Software
    HKEY_USERS\S-1-5-18\SYSTEM

    C:\Windows\system32>REG QUERY HKU\S-1-5-19

    HKEY_USERS\S-1-5-19\AppEvents
    HKEY_USERS\S-1-5-19\Console
    HKEY_USERS\S-1-5-19\Control Panel
    HKEY_USERS\S-1-5-19\Environment
    HKEY_USERS\S-1-5-19\EUDC
    HKEY_USERS\S-1-5-19\Keyboard Layout
    HKEY_USERS\S-1-5-19\Network
    HKEY_USERS\S-1-5-19\Printers
    HKEY_USERS\S-1-5-19\Software
    HKEY_USERS\S-1-5-19\System

    C:\Windows\system32>REG QUERY HKU\S-1-5-20

    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System

    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
        ProfilesDirectory    REG_EXPAND_SZ    %SystemDrive%\Users
        Default    REG_EXPAND_SZ    %SystemDrive%\Users\Default
        Public    REG_EXPAND_SZ    %SystemDrive%\Users\Public
        ProgramData    REG_EXPAND_SZ    %SystemDrive%\ProgramData

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1350370766-4035387052-21596470-1000

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1350370766-4035387052-21596470-1002

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1350370766-4035387052-21596470-1004

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1350370766-4035387052-21596470-500

    C:\Windows\system32>

    • Edited by bobbwal Thursday, February 20, 2014 1:42 PM
    Thursday, February 20, 2014 1:38 PM
  • I think that error arises from the fact that it's Windows 7 rather than anything else - I get the same error here :)

    The ProfileList is interesting - it shows that at sometime you've been logged into a temporary account, probably due to corruption.

    You appear to currently have two user accounts in addition to that - how many of them are Admin User accounts?

    There are residuals from a third account (I think!)

    I see nothing actually amiss there. I'll have to do some research and see what I can find, but I think that your quickest solution may be a repair install.

    Let me know, and I'll point you at a tutorial on the procedures involved.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 20, 2014 9:00 PM
    Moderator
  • Yep, I think it's about that time, a tutorial would be helpful. Although I might just take this opportunity to get an ssd and start afresh. Thanks for all your help and time.
    Thursday, February 20, 2014 10:10 PM
  • Here's the link - http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

    There's also a tutorial on clean installing if you go that route... http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html?ltr=C - and for an SSD install, there's http://www.sevenforums.com/tutorials/306285-install-windows-msata-ssd-drive.html


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 20, 2014 10:21 PM
    Moderator