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Anti-virus or Malware causing WGA problem RRS feed

  • Question

  • I have a bad virus, malware or something along those lines and need some help.  My version of windows is genuine.  I believe the virus has done something to cause this problem of not looking genuine.  I have been unable to log onto any microsoft or anti-virus or anti-malware sites for help.  I attempted to install anti-spyware programs from disks and thumb drives and I cannot install anything to help me.  Combo fix says I have a patching virus such as Virut but Symantecs Virut scanner came up empty.  Everything I try to do is blocked.  I cannot see my desktop at all except in safe mode.    I do have Super Antispyware installed and it found nothing.  I have Malwarebytes also and it found nothing.  Ad-Aware and Spy-bot both found problems but when I fixed them I could not even boot into safe mode.  I had to restore at that point but can only go back four restore points and it doesn't seem to help.  I have been working on this for a couple of days now and am getting frustrated.    Does anyone have any suggestions. 
    Friday, August 21, 2009 10:07 PM

Answers

All replies

  • Hello Iron Mustang,

    Please visit this Microsoft page for more info:  http://www.microsoft.com/protect/support/default.mspx


    Often you can fool malware into letting you visit security sites by manually entering the IP address of the site you want to visit.  So the above site would be http://65.55.12.249/protect/support/default.mspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 21, 2009 10:33 PM
  • Thanks for the answer Dan.  I cannot log onto the computer at all anymore.  I can only access the files with a boot cd.  At this time I am going to copy all my important data and attempt a clean reinstall of everything.  The biggest problem I have at this point is that I am not sure if I have the disks to reinstall everything because I think they were misplaced when I recently moved.  This is my problem though.  I did discover that the virus infected all on my exe files.  Hopefully I won't have any residual parts of the virus remaining in any of the files I save and my new reinstall  won't become infected again.  Thanks again for responding and I will post if the virus is still present once everything is working again.
    Saturday, September 12, 2009 1:07 PM
  • Hello Ironmustang,

    There are several ways to proceed if you lost your discs.

    If you purchased your Windows at a retail store, if you still have the retail box with the Certificate of Authenticity on the boxtop, Microsoft can replace your lost or damaged program discs for a nominal shipping charge.  (Full or upgrade retail license)

    If your Windows came preinstalled from a major computer manufacturer such as Dell, HP, Sony, Acer, etc, contact the manufacturer's tech support or customer service to see if they can send you recovery discs.  (Royalty OEM license)

    If your Windows came preinstalled from a smaller manufacturer such as a neighborhood computer store, if they are registered Microsoft partners, they can order a free replacement disc from Microsoft at this Partner web page:  http://oem.microsoft.com/script/contentpage.aspx?PageID=555744  If you have moved away from this store, any local computer store who are registered partners can do this for you.  If you want to order the disc yourself, you can do it with this form https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us but there is a charge to do so.  (Systembuilder/small manufacturer OEM license)

    If you decide to borrow discs from friends to reinstall, protect yourself from further malware by borrowing ONLY genuine hologrammed Microsoft discs.  Note that you have to match the disc with the version (Windows 2000 Pro/Windows XP/Windows Vista), edition (Home, Pro, Business, Tablet, Media Center, Home Premium, Ultimate), and sales channel (full retail, upgrade retail, royalty OEM, systembuilder OEM) of the Windows you have a license for now.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 12, 2009 2:50 PM