Hi,
We've been playing around with OCS for a while now. We would like to use it as a stand-alone system without a third-party PBX.
Ofcourse this requires that OCS can deliver the same features (or nearly the same) as our current PBX.
One of these features is the following:
When someone calls to our general office phone number they receive a welcome message and then the call is automatically transfered to our receptionist. When her phone is busy. Other phones start ringing. This is what i think 90% of companies do with incoming calls.
With OCS I don't have Music on Hold. So no welcome message?
With OCS a phone number is linked to an OCS user. In our case we're talking ofcourse about a general company number which in turn is routed to the secretaries number. I could give our secretary as phone number the general number but what happens when she's already on the phone? The calling end receives a busy tone. -> not very pro. What happens when she's not at her desk for a few minutes? The calling party ends up on her personal mailbox with ExchangeUM -> not very pro either.
Has anyone got any solutions/workarounds for this?
Regards
