Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
An email reply to a campaign in not registered on Campaign Responses - please help! RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi All,

    My problem is that whenever a response to a campaign comes into the Outlook it is not displayed under the Campaign Responses. For example, I have distributed invites through bulk email merge for an event that I am holding in a couple of weeks. I have received a reply from a customer who would like to attend the event, also in a form of an email (so the topic of the email is Re: invitation to the event). Now this email is automatically tracked by CRM and I can see it in the History activities of my client. Also on that screen I can see that the email is related to my campaign. But when I go into my campaing and choose Campaign Responses, it is always just a blank screen. Am I wrong to understand that all replies to my campaign should be pulled under Campaign Responses? Or am I doing something wrong here?

    Thanks in advance!

    Thursday, May 27, 2010 4:30 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    For example, I have distributed invites through bulk email merge for an event that I am holding in a couple of weeks.


    If you didn't, you'll need to create a Campaign Activity from your Campaign and use the Distribute Activity button from the Campaign.  You're responses should then be tracked. 

    In the CRM Systems Setting area, you also need to ensure that the Track e-mail between Users as Two Activities is checked.

    Regards, Donna

            Windows Live Blog

    Thursday, June 3, 2010 1:31 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    Try looking at Settings > System Settings > Marketing tab and check if the 'create campaign responses for incoming email' option is set to true.

    Hope that solves it,

    Rob

    CRM4 MBSS
    Thursday, May 27, 2010 7:30 PM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Rob,

    Thanks for your reply. I've double checked the settings and they all seem fine - 'create campaign responses' is set to true but it still doesn't work.

    Regards,

    Vladimir

    Friday, May 28, 2010 7:55 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    For example, I have distributed invites through bulk email merge for an event that I am holding in a couple of weeks.


    If you didn't, you'll need to create a Campaign Activity from your Campaign and use the Distribute Activity button from the Campaign.  You're responses should then be tracked. 

    In the CRM Systems Setting area, you also need to ensure that the Track e-mail between Users as Two Activities is checked.

    Regards, Donna

            Windows Live Blog

    Thursday, June 3, 2010 1:31 PM