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Windows 7 Non-genuine Issue RRS feed

  • Question

  • I am building a computer for my father and installed an OEM version of Windows 7.  I have validated it online and by phone and still keep getting the same window popping up to tell me that this is not a genuine Windows system.  The code at the bottom of the window is 0x8004fe21.  Looking online, it seems that this is a common issue for Windows!  Below is the WGA.  I have the OEM disk.  I do not have Vistalizator on my computer (which seems to be a common problem) as far as I can tell (I am a newbie).  Any help out there?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-YDF8F-PC72K-PBM9F

    Windows Product Key Hash: qMJMj7qvEb9llfAKArhRyL3tOs4=

    Windows Product ID: 00371-OEM-9044783-59228

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {A51D3EB6-D263-42FD-80AC-B85EB06C6752}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A51D3EB6-D263-42FD-80AC-B85EB06C6752}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PBM9F</PKey><PID>00371-OEM-9044783-59228</PID><PIDType>3</PIDType><SID>S-1-5-21-3488413639-4289860858-2696467944</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1702 </Version><SMBIOSVersion major="2" minor="5"/><Date>20101222000000.000000+000</Date></BIOS><HWID>8AB83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00180-447-859228-02-1033-7600.0000-1192011

    Installation ID: 020650306991158315833404839163809062315656091651377084

    Processor Certificate URL:

    Machine Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL:

    http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: PBM9F

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 4/30/2011 9:38:57 PM

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 4:29:2011 17:41

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GE4z6C2EDP04+7pMA9IxFTyUjAsAepFPpMWVI4u

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC 122210 APIC1056

    FACP 122210 FACP1056

    SRAT AMD FAM_F_10

    HPET 122210 OEMHPET

    MCFG 122210 OEMMCFG

    OEMB 122210 OEMB1056

    SSDT A M I POWERNOW

     

    http://go.microsoft.com/fwlink/?LinkID=88338
    Sunday, May 1, 2011 10:15 AM

Answers

  • "polymersn" wrote in message news:4c9f4fb0-a1ff-4d90-9790-98f9f31d7c07...

    I am building a computer for my father and installed an OEM version of Windows 7.  I have validated it online and by phone and still keep getting the same window popping up to tell me that this is not a genuine Windows system.  The code at the bottom of the window is 0x8004fe21.  Looking online, it seems that this is a common issue for Windows!  Below is the WGA.  I have the OEM disk.  I do not have Vistalizator on my computer (which seems to be a common problem) as far as I can tell (I am a newbie).  Any help out there?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-YDF8F-PC72K-PBM9F

    Windows Product Key Hash: qMJMj7qvEb9llfAKArhRyL3tOs4=

    Windows Product ID: 00371-OEM-9044783-59228

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100


    Your problem has been caused by the (non-legal) installation of alternative Language interfaces, using a program called Vistalizator - please see the following stickie for details.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 1, 2011 12:29 PM
    Moderator

All replies

  • "polymersn" wrote in message news:4c9f4fb0-a1ff-4d90-9790-98f9f31d7c07...

    I am building a computer for my father and installed an OEM version of Windows 7.  I have validated it online and by phone and still keep getting the same window popping up to tell me that this is not a genuine Windows system.  The code at the bottom of the window is 0x8004fe21.  Looking online, it seems that this is a common issue for Windows!  Below is the WGA.  I have the OEM disk.  I do not have Vistalizator on my computer (which seems to be a common problem) as far as I can tell (I am a newbie).  Any help out there?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-YDF8F-PC72K-PBM9F

    Windows Product Key Hash: qMJMj7qvEb9llfAKArhRyL3tOs4=

    Windows Product ID: 00371-OEM-9044783-59228

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100


    Your problem has been caused by the (non-legal) installation of alternative Language interfaces, using a program called Vistalizator - please see the following stickie for details.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 1, 2011 12:29 PM
    Moderator
  • Since I was the only one to install anything on the computer and I am pretty sure I did not install any alternative language interfaces, I'm not completely convinced that this was the problem.  Anyhow, I did contact Microsoft Tech support, they tried the standard stuff, weren't interested in the diagnostic report, did not fix the problem, scheduled a call back that they did not follow up on.  I tried Restore and that did not work.  Since there was nothing on the computer of any importance, I did a custom installation and all is working now.  This may be enough to send me back to Mac's or try Linux.  Great job, Microsoft.  Remind me again...what the hell I'm am paying for???????
    Friday, May 6, 2011 10:21 AM
  • Look at the "MUI" in the file name extensions.  MUI = multilingual user interface.  Read the sticky above and contact support for the removal tool.  Whether you are the person who installed it or not you still need to resolve the problem.  If you use two or more language interfaces on your computer simply upgrade to Ultimate and then download all the language packs you want for free.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, May 6, 2011 2:28 PM
    Answerer
  • "Cbarnhorst" wrote in message news:82184f15-8030-4d53-91f3-e5fc136500c8...
    Look at the "MUI" in the file name extensions.  MUI = multilingual user interface.  Read the sticky above and contact support for the removal tool.  Whether you are the person who installed it or not you still need to resolve the problem.  If you use two or more language interfaces on your computer simply upgrade to Ultimate and then download all the language packs you want for free.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    (He did resolve it by a Recovery, Colin)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 6, 2011 4:13 PM
    Moderator
  • I did look at the file extensions.  I did contact support for the tool...that became another frustrating problem.  They have their own way of going about the problem and want you to follow their process.  They were not intersted in looking at the diagnostic report.  They did not call me back when they said they would.  If this had been anything other than a new computer, this email would not have been anything close to civil in terms of words about Microsoft.  I did not lose any files and all I needed to do was reinstall windows 7 and the drivers.  That took less time than waiting for Microsoft to finally figure out how to pick up the phone and dial my number.  In a less sarcastic note, thanks goes to Noel for helping...although your post to this thread was not the answer I used, your suggestions to others with similar/same problems solved the problem (at least for now).  Good luck to the rest you.

     

    Saturday, May 7, 2011 10:34 AM
  • "polymersn" wrote in message news:b56f6ee6-5660-46f9-858b-3e258547af29...

    I did look at the file extensions.  I did contact support for the tool...that became another frustrating problem.  They have their own way of going about the problem and want you to follow their process.  They were not intersted in looking at the diagnostic report.  They did not call me back when they said they would.  If this had been anything other than a new computer, this email would not have been anything close to civil in terms of words about Microsoft.  I did not lose any files and all I needed to do was reinstall windows 7 and the drivers.  That took less time than waiting for Microsoft to finally figure out how to pick up the phone and dial my number.  In a less sarcastic note, thanks goes to Noel for helping...although your post to this thread was not the answer I used, your suggestions to others with similar/same problems solved the problem (at least for now).  Good luck to the rest you.

     


    Good luck! - glad I was able to point you in the right direction :)
    MS are usually pretty good about call-backs, but 'stuff' happens, and this may have been outsourced to Delhi or somewhere :)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 7, 2011 12:41 PM
    Moderator