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Where is the Mail Merge Button in MS Dynamics 2013 Online

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On the opportunity screen there used to be a "Mail Merge" button but in the new 2013 version of CRM online I can't find the button. We were using MS Word Templates to create a document through the Opportunity screen and now can't find the button to do it...

Thursday, January 16, 2014 11:32 PM

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The button is hidden., this post by Scott will help you retrieve it.

Check this thread
If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'
- Proposed as answer by Mamatha Swamy Friday, January 17, 2014 12:38 AM
Friday, January 17, 2014 12:38 AM
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Hi,

The button is hidden. Please read following article which explains how to unhide the button.

http://community.dynamics.com/crm/b/develop1/archive/2013/09/06/how-to-restore-a-hidden-button-on-the-crm-2013-command-bar.aspx

Hope this helps.

-----------------------------------------------------------------------
Minal Dahiya
blog : http://minaldahiya.blogspot.com.au/

If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful"
- Proposed as answer by Minal Dahiya Friday, January 17, 2014 2:17 AM
Friday, January 17, 2014 2:17 AM