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Windows 7 Professional Upgrade Deactivated itself RRS feed

  • Question

  • Here's the report:

    I upgraded my copy of Windows, and it seemed to work fine. Win7 activated itself, and was more than happy to activate. Now, though, it's giving me an error - saying that it's unable to do anything. I tired the automated system, and it was pretty much useless.

    I'd love to know why Windows - which was activated and working perfectly - suddenly stopped working. I'd also love to know how to fix this.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3DX44-8P3KB-93PHW
    Windows Product Key Hash: PJiV0DacE4dcRQJbDT/iU54a4K0=
    Windows Product ID: 00371-153-8530856-85916
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {EBA278E7-D1C4-4C05-8A8E-D24DE9B70660}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\dunny0\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EBA278E7-D1C4-4C05-8A8E-D24DE9B70660}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-93PHW</PKey><PID>00371-153-8530856-85916</PID><PIDType>5</PIDType><SID>S-1-5-21-2719660121-2280021031-150594378</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20091231000000.000000+000</Date></BIOS><HWID>E2E03A07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-853085-01-1033-7601.0000-2472011
    Installation ID: 004405683715773302421356912936297065256635539940776251
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 93PHW
    License Status: Initial grace period
    Time remaining: 20040 minute(s) (13 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 9/21/2011 1:25:47 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:21:2011 01:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAnJ/6z0CSDFzmt0R8/BTxnnEgMMI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   440BX  
      SRAT   VMWARE  MEMPLUG
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD   $PCITBL$

     

    Wednesday, September 21, 2011 8:32 AM

Answers

  • "Dunny0" wrote in message news:4cc5036b-af65-4e44-9a86-e126489bc8f4...

    Here's the report:

    I upgraded my copy of Windows, and it seemed to work fine. Win7 activated itself, and was more than happy to activate. Now, though, it's giving me an error - saying that it's unable to do anything. I tired the automated system, and it was pretty much useless.

    I'd love to know why Windows - which was activated and working perfectly - suddenly stopped working. I'd also love to know how to fix this.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3DX44-8P3KB-93PHW
    Windows Product Key Hash: PJiV0DacE4dcRQJbDT/iU54a4K0=
    Windows Product ID: 00371-153-8530856-85916
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Other data-->
    SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20091231000000.000000+000</Date></BIOS

     

     

    Silly question – why run an upgrade version in a Virtual Machine? From what version and edition of Windows is it an upgrade?
     
    Note that an Upgrade license subsumes the original OS license, and means that that license is no longer available for use unless the Upgrade is completely and permanently removed (so the original license cannot be used in another VM).
     
    There arte no obvious signs from the report of why the activation has not proceeded – but I suspect that either you have changed virtual hardware (by changing the VMWare installation), or installed clean by booting from the DVD, rather than from the original Windows installation.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:59 PM
    Wednesday, September 21, 2011 9:35 AM
    Moderator
  • Glad you got it sorted out.  Be aware that running the BootCamp copy of Windows in a virtual machine like VMWare or Parallels is going to trigger reactivation.  The problem is the hardware.  If you want to run Windows in a vm and on BootCamp, you do need two licenses.  While it is technically supported by the virtualizion software, Windows Activation Technology is not going to support it.  Virtualization programs use emulated motherboards while BootCamp facilitates use of the native Mac mobo.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:59 PM
    Wednesday, September 21, 2011 3:26 PM
    Answerer
  • "Dunny0" wrote in message news:9d7cefb7-3321-4afa-a4ea-cf77c886a470...

    Brilliant, that was basicaly it.

    I'm running this on my iMac, via Boot Camp most of the time. I'd installed the demo version of VMWare, just to see if it was worth it, and I guess the VMWare doing the VM of my normal drive is what killed it.

    Removed the VMWare tools from the Windows installation, called the Activation wizard number, and it's all happy now.

    Virtual machines of all kinds create virtual motherboards which are different to the bare-metal motherboards (and from each other) Therefore each will require its own license for each instance.
     
    Glad you sorted things out – just be aware of the restrictions on both Upgrade licenses and OEM licenses in future – you could end up with a license that is blocked for abuse if you’re not careful.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:59 PM
    Wednesday, September 21, 2011 7:41 PM
    Moderator

All replies

  • "Dunny0" wrote in message news:4cc5036b-af65-4e44-9a86-e126489bc8f4...

    Here's the report:

    I upgraded my copy of Windows, and it seemed to work fine. Win7 activated itself, and was more than happy to activate. Now, though, it's giving me an error - saying that it's unable to do anything. I tired the automated system, and it was pretty much useless.

    I'd love to know why Windows - which was activated and working perfectly - suddenly stopped working. I'd also love to know how to fix this.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3DX44-8P3KB-93PHW
    Windows Product Key Hash: PJiV0DacE4dcRQJbDT/iU54a4K0=
    Windows Product ID: 00371-153-8530856-85916
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Other data-->
    SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20091231000000.000000+000</Date></BIOS

     

     

    Silly question – why run an upgrade version in a Virtual Machine? From what version and edition of Windows is it an upgrade?
     
    Note that an Upgrade license subsumes the original OS license, and means that that license is no longer available for use unless the Upgrade is completely and permanently removed (so the original license cannot be used in another VM).
     
    There arte no obvious signs from the report of why the activation has not proceeded – but I suspect that either you have changed virtual hardware (by changing the VMWare installation), or installed clean by booting from the DVD, rather than from the original Windows installation.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:59 PM
    Wednesday, September 21, 2011 9:35 AM
    Moderator
  • What copy of Windows did you upgrade your VMWare virtual machine from?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, September 21, 2011 2:06 PM
    Answerer
  • Brilliant, that was basicaly it.

    I'm running this on my iMac, via Boot Camp most of the time. I'd installed the demo version of VMWare, just to see if it was worth it, and I guess the VMWare doing the VM of my normal drive is what killed it.

    Removed the VMWare tools from the Windows installation, called the Activation wizard number, and it's all happy now.

    Wednesday, September 21, 2011 2:44 PM
  • Glad you got it sorted out.  Be aware that running the BootCamp copy of Windows in a virtual machine like VMWare or Parallels is going to trigger reactivation.  The problem is the hardware.  If you want to run Windows in a vm and on BootCamp, you do need two licenses.  While it is technically supported by the virtualizion software, Windows Activation Technology is not going to support it.  Virtualization programs use emulated motherboards while BootCamp facilitates use of the native Mac mobo.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:59 PM
    Wednesday, September 21, 2011 3:26 PM
    Answerer
  • "Dunny0" wrote in message news:9d7cefb7-3321-4afa-a4ea-cf77c886a470...

    Brilliant, that was basicaly it.

    I'm running this on my iMac, via Boot Camp most of the time. I'd installed the demo version of VMWare, just to see if it was worth it, and I guess the VMWare doing the VM of my normal drive is what killed it.

    Removed the VMWare tools from the Windows installation, called the Activation wizard number, and it's all happy now.

    Virtual machines of all kinds create virtual motherboards which are different to the bare-metal motherboards (and from each other) Therefore each will require its own license for each instance.
     
    Glad you sorted things out – just be aware of the restrictions on both Upgrade licenses and OEM licenses in future – you could end up with a license that is blocked for abuse if you’re not careful.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:59 PM
    Wednesday, September 21, 2011 7:41 PM
    Moderator