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validation tool won't install RRS feed

  • Question

  • I just upgraded a workstation from XP home to XP pro using the XP Pro sp2 Upgrade CD.  The computer came along with a small CPA office acquired by a larger firm with a domain.

    The XP Pro installation processed without error but now I can't install Outlook 2003 with the small business server client software wizard and I can't install any windows updates.  Specifically, it won't install the Windows Genuine Advantage Validation Tool (KB892130)

    Maybe related to the outlook error, maybe not but I thought I'd try to fix this first.

    Here's the diag report from the wgadt.

     

    Appreciate the help.

     

    Greg

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-76VCC-6Q9B4-TRKW9
    Windows Product Key Hash: Hd4fSjjcb0nC2d7RInlAPw6kPNA=
    Windows Product ID: 76488-024-2364355-22939
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {045D1E60-A51B-4AB4-AA27-BCC6E5139E19}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Outlook 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{045D1E60-A51B-4AB4-AA27-BCC6E5139E19}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TRKW9</PKey><PID>76488-024-2364355-22939</PID><PIDType>5</PIDType><SID>S-1-5-21-560980316-1924319675-2712295623</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension C521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.2 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061108000000.000000+000</Date></BIOS><HWID>606D3D9F0184E069</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DIMC521</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17631</Pid><PidType>14</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>1E62824CA2E7D00</Val><Hash>cb1+zg/NmrK5hd+1rhBnQm1nXZU=</Hash><Pid>73930-640-0000077-55557</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="1A" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Monday, May 19, 2008 6:04 PM

Answers

  • Unfortunately, your computer has a non-genuine, volume license copy of Microsoft Office XP installed:

     

    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    You'll need to uninstall this non-genuine copy of Microsoft Office, then purchase a genuine version of Microsoft Office and install it.

     

    Please note that your copy of Microsoft Office Outlook 2003  is 100% Genuine.

     

    Also see:

     

    Microsoft Genuine Advantage – Diagnostic Site 

    http://www.microsoft.com/genuine/diag/

     

    How to Tell:

    http://www.microsoft.com/resources/howtotell/default.aspx

     


     

     

    Monday, May 19, 2008 7:39 PM
    Moderator
  • Greg Staples,

     

    In addition to what Carey said, here is some information on how you can uninstall Microsoft Office XP Professional. The link here references Knowledge Base (KB) article http://support.microsoft.com/kb/290301.  This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button. .  If validation is still failing please follow the steps below:

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012  click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

     

    Lori MS


    Tuesday, May 20, 2008 10:33 PM

All replies

  • Unfortunately, your computer has a non-genuine, volume license copy of Microsoft Office XP installed:

     

    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    You'll need to uninstall this non-genuine copy of Microsoft Office, then purchase a genuine version of Microsoft Office and install it.

     

    Please note that your copy of Microsoft Office Outlook 2003  is 100% Genuine.

     

    Also see:

     

    Microsoft Genuine Advantage – Diagnostic Site 

    http://www.microsoft.com/genuine/diag/

     

    How to Tell:

    http://www.microsoft.com/resources/howtotell/default.aspx

     


     

     

    Monday, May 19, 2008 7:39 PM
    Moderator
  • Greg Staples,

     

    In addition to what Carey said, here is some information on how you can uninstall Microsoft Office XP Professional. The link here references Knowledge Base (KB) article http://support.microsoft.com/kb/290301.  This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button. .  If validation is still failing please follow the steps below:

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012  click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

     

    Lori MS


    Tuesday, May 20, 2008 10:33 PM
  • Thank you.  That was the problem.  Seems counterintuitive though.  You'd think the genuine advantage tool would install then tell you that you have an unlicensed Microsoft product rather than just failing and making you dig through a cryptic log.

     

    Wish we could find the techie that sold the pirated copy. 

     

    Greg

     

    Tuesday, June 24, 2008 10:24 PM