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cancelling onecare RRS feed

  • Question

  • Hi All

     

    It seems i'm another victim of the onecare subscription service, unable to cancel, card has expired but still has been renewed anyway. Steve may I do the same as the others and send you an e-mail etc

     

    Friday, January 25, 2008 9:40 PM

Answers

All replies

  • I would try getting in touch with Billing at http://billing.microsoft.com and see if they can get it right

     

    chuck

     

    Saturday, January 26, 2008 7:02 PM
  • Hi Chuck

     

    Unfortunatly that link just leads to a dead end, as others on this forum have found out, when you get to billing support and fill in the details you just get an error. I have been in touch with my bank though and they inform me that as the card has expired the payment will not be honoured.

     

    Thanks tomtank

    Saturday, January 26, 2008 8:15 PM
  •  tomtank wrote:

    Hi All

     

    It seems i'm another victim of the onecare subscription service, unable to cancel, card has expired but still has been renewed anyway. Steve may I do the same as the others and send you an e-mail etc

     

    Yes, you may email me.

    Let me know your country and don't forget to link this thread in the message body, "OneCare" in the subject line gets it past the spam filters.

    -steve

    Monday, January 28, 2008 3:11 AM
    Moderator
  •  Chuck W. wrote:

    I would try getting in touch with Billing at http://billing.microsoft.com and see if they can get it right

     

    chuck

     

    chuck, the Billing site sends you back to the general OneCare support site (instant help, of course) so the proper path is to contact support per the FAQ - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, January 28, 2008 3:12 AM
    Moderator
  •  Stephen Boots wrote:
     tomtank wrote:

    Hi All

     

    It seems i'm another victim of the onecare subscription service, unable to cancel, card has expired but still has been renewed anyway. Steve may I do the same as the others and send you an e-mail etc

     

    Yes, you may email me.

    Let me know your country and don't forget to link this thread in the message body, "OneCare" in the subject line gets it past the spam filters.

    -steve



    Hi Steve, I am having a similar problem - I will email you if that is ok.

    Thanks

    Seton.
    Wednesday, July 23, 2008 11:17 AM