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Says invalid copy of Windows Vista, but it's not

    Question

  • Bought new at Best Buy, worked for a month, now can't run printer or open control panel or do system restore.

    The windows product key listed below when I run the diagnostic report is NOT the one I have on the sticker on my computer.  I've seen others with this "WQD8Q" Windows Product key popping up on this forum, so I think VISTA IS FOULING ITSELF UP WITH AUTOMATIC UPDATES and inserting a bogus product key.  What do I do?  I've tried ALL the suggestions on the website.  If I try to access the software licensing service from the command prompt I get the message "Software licensing service could not be started. A system error has occurred. System error 34 has occurred. The wrong diskette is in the drive. Insert ***(vol serial number:XXX) into drive ***"   and of course I don't have any disk in the drive.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3D4BD098-E163-4420-91F0-B3766105302B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_FCEE394C-459-80070005_025D1FF3-262-80070005_025D1FF3-170-80070005_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6001.16606]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18023]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18023]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18023]
    File Mismatch: C:\Windows\system32\propsys.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1009.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\advpack.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\msi.dll[4.0.6001.18000]
    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18023]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6001.18000]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ieui.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3D4BD098-E163-4420-91F0-B3766105302B}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2834095987-2828061113-2537380611</SID><SYSTEM/><BIOS/><HWID>03303507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Wednesday, June 25, 2008 2:57 AM

Answers

  •  

    First off, No Windows Update did not messup your Product Key.

     

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. Each Manufacturer uses the same OEM SLP key in all it's Vista computers. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer.  It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone. (because if must be manually activated, the key is unique to your computer).


     

      As for your current issue, in your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashs (think fingerprints) for all the Critical Vista System files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Vista would flag itself as Non-Genuine (as it has done, in your case).

     

       I highly recommend that you Repair Windows using System Restore:

     

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using System Restore"
    6. Put a check in the box that says "Show restore points older than 5 days",

    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experienced the issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.

     

    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista should report as Genuine.

     

     If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Vitsa support at http://support.microsoft.com for additional support options.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, June 25, 2008 7:08 PM

All replies

  •  

    First off, No Windows Update did not messup your Product Key.

     

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. Each Manufacturer uses the same OEM SLP key in all it's Vista computers. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer.  It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone. (because if must be manually activated, the key is unique to your computer).


     

      As for your current issue, in your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashs (think fingerprints) for all the Critical Vista System files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Vista would flag itself as Non-Genuine (as it has done, in your case).

     

       I highly recommend that you Repair Windows using System Restore:

     

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using System Restore"
    6. Put a check in the box that says "Show restore points older than 5 days",

    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experienced the issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.

     

    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista should report as Genuine.

     

     If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Vitsa support at http://support.microsoft.com for additional support options.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, June 25, 2008 7:08 PM
  • How can I get to the system restore point if my computer won't open the desktop?  Forgive my likely use of non-technical words, but I am having the same problem where it says that my license to Vista is not valid.  The screen is black and in the bottom right hand corner it says my copy of Vista is illegal.  When I try to re-enter the product key, it gives me an error and starts to look like it is going to open the desktop but then reverts back to the black screen and this not valid message.  Ctrl + alt + delete does nothing.  I want to try and just see if I restore it back to a few days ago when it worked normally, but can't even get to control panel or anything.

     

    I think what happened is I was screwing aruond (yes, I have learned I should never screw around with my computer settings!) and disabled a few things that run on start up since it was being slow.  These were quicktime, itunes, adobe reader, and possibly something else I thought was related to itunes.  Since this happened and my computer shut down, I am getting the black screen with the invalid license message.

     

    Please help! Thanks!

     

    Wednesday, August 25, 2010 3:33 PM