Some of my users are getting a Not Geninue message when they try to download a template from the Online Templates. We have quite a few licenses and these should be valid. This was only happening to users who where not adminsitrator's on their machine namelty students. We could log in with an admin account and Office would validate, but then when we log back in as the student, it failed. This had only affected a few machines but the issue seems to be growing. I've just seen it on my Vista Install and I'm a Domain Admin, I should mention these other machines are XP Pro with SP2. Reading the other posts I downloaded and ran the Diag tool and will post the results as they may mean something more to people here than they do to me.
Thanks
Bruce
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Cached / Grace status: 0x0 / 0x0
Windows Product Key: *****-*****-*****-*****-24BDP
Windows Product Key Hash: SMPUxtA/JRqLAV59b4wDIKF2ncI=
Windows Product ID: 55041-039-3798134-71499
Windows Product ID Type: 6
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: Volume MAK
Windows OS version: 6.0.6000.2.00010100.0.0.004
ID: {AE16D49D-0876-47B1-A492-C31CF313C752}(3)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Enterprise
Architecture: 0x00000000
Build lab: 6000.vista_gdr.070627-1500
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 101 Not Activated
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_7E90FEE8-198-80004005_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AE16D49D-0876-47B1-A492-C31CF313C752}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-039-3798134-71499</PID><PIDType>6</PIDType><SID>S-1-5-21-2861014726-750286576-3537300359</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex 745 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>2.0.8 </Version><SMBIOSVersion major="2" minor="3"/><Date>20061130000000.000000+000</Date></BIOS><HWID>62313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B8K </OEMTableID></OEM></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7988346CD395D86</Val><Hash>a42hI6Qcy9eTyHqkLg8rQgEZRDo=</Hash><Pid>89388-707-3857327-65694</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>6C03F21C975BEBA</Val><Hash>GiN5bHYlOWYZCevNSR72X+D7JXQ=</Hash><Pid>89403-861-5765973-63687</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults>
I see that is says not Activated, but I went into Resources and clicked activate and it told me it was already activated. Hopefully someone will be able to tell me what is wrong here.
Thanks
Bruce
