Outlook plug-in - offline button available for one domain user but not another, same computer. Help!?! RRS feed

  • Question

  • Hello.

    We have installed the outlook plugin for Dynamics CRM 4.0 with offline access on a domain machine in Outlook 2007.

    We installed this out of the user account for which we'd like to use the plugin.

    The plugin had previously been installed on this computer without offline access.

    Prior to the new installation, both the plug-in and all instances of SQL server express 2005 were removed.

    The domain account on which the plugin was installed is a User (i.e. not an admin) account.

    After completion, no offline button is available to the user.  The configuration wizard never starts and the CRM toolbar appears without an offline button.

    Logging into the account with admin privileges which was specified as install credentials (Windows 7) during the install yields the CRM configuration wizard in Outlook.  After configuration that account (same computer) has offline access.

    Returning to the original non-admin account, there continues to be no offline access.

    Note that credential manager in Windows 7 is set up on both accounts to provide credentials for the same CRM account.  In other words, both accounts show the same name at the top right hand corner as user in the CRM web browser.  That account has 'off line' access permission in the Settings\Users portion of the CRM.

    The surface configuration wizard for SQL 2005 was run and SQL admin privileges were provided to the original user.  The system was rebooted.  This did not help.  Also this was tried and it did not help:


    sqlcmd -S .\crm

    CREATE LOGIN [<var>domain\user</var>] FROM Windows


    EXEC sp_addsrvrolemember @loginame = '<var>domain\user</var>', @rolename = 'sysadmin'



    There are no relevant events generated to the event viewer after Outlook is started on the non-admin account.


    We only want to use the toolbar on the non-Admin account.  The reason that we went into the admin account was to see if it was necessary to complete the wizard as it never came up in the non-admin account and offline access is never available in the non-admin account.


    Any help would be appreciated.




    Monday, May 16, 2011 4:16 PM