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The right Product Key? RRS feed

  • Question

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    I paid $331.00 for a Office Pro. It has your holcam on it. And I have use it from 2/12/2006 to date. Put my computer went down. So I reinstalled it ON YOUR OR SAYING THAT IT IS NOT YOUR PRODUCT!!! Why??? I got on your Web site. Now you are saying that itis not a validted Copy. WHY??? It was before, now its not! 

     

    Saturday, April 19, 2008 4:27 AM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    • Marked as answer by JeniferA Thursday, September 11, 2008 7:44 PM
    Saturday, April 19, 2008 3:46 PM
    Moderator