Email Router Setup for Outgoing mails from Outlook not tracked in CRM automatically RRS feed

  • Question

  • Hi,

    This is CRM 2013

    We have setup Email router for Incoming and Outgoing mails. The options on the individual mailbox has been modified to use Email Router.

    The email tracking option in Options is set to All Email Messages

    All incoming mails to the mail account automatically get tracked into CRM which is good.

    But the customer uses Outllook as mail client and sends emails from Outlook. These mails do not enter into CRM automatically. The customer has to click on Track email to track the email into CRM.

    Is there something we are missing in the configuration here? Or do outgoing emails sent from mail clients other than CRM need to be manually tracked using CRM Outlook Client.

    Thanks for the clarification in advance.


    Thursday, July 3, 2014 10:08 AM

All replies