locked
Status:At risk RRS feed

  • Question

  • I am getting a "Status: At risk" warning and I am being told to renew my subscription.  My subscription does not expire until 1/24/2009.  Also, when I go to renew I get "Message 2002" telling me that the service is not available.  How do I get my One Care service back to green?

    Thursday, March 13, 2008 2:04 AM

Answers

  • 2002 means you are signing in with the wrong ID for your subscription.

    If your subscription to OneCare shows incrrectly in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Thursday, March 13, 2008 9:07 AM
    Moderator