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    I have the same problem and ican´t post a new question:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {DB5EEF70-3BC3-4AFD-9B48-05098EF3D674}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120305-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Maria Luisa\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DB5EEF70-3BC3-4AFD-9B48-05098EF3D674}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-3762597789-4173022597-2307955828</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5732Z    </Model></SYSTEM><BIOS><Manufacturer>Acer      </Manufacturer><Version>V3.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20100210000000.000000+000</Date></BIOS><HWID>B7BB3607018400F8</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.1.7600.16385

    Nombre: Windows(R) 7, Professional edition
    Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Id. de activación: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 00371-00178-926-700004-02-3082-7600.0000-2892012
    Id. de instalación: 005881450883046722711394283274307062025670958123635095
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
    Clave de producto parcial: 7TP9F
    Estado de la licencia: período de gracia inicial
    Tiempo restante: 42300 minuto(s) (29 día(s))
    Recuento de rearmado de Windows restante: 3
    Hora de confianza: 16/10/2012 12:04:27

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqgUGaLAxAN6f1CZDAeuNn5dfGzKJkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      SSDT PmRef CpuPm

    Tuesday, October 16, 2012 10:45 AM

Answers

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    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

    In such circumstances, the only things you can do are

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread

    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

    4) a reformat and reinstall using the manufacturer's recovery media

    5) purchase a new license for Windows (or a new computer)   

     

    In your case...

     

    1 won't work, because you used Retail media

    2 won't work, because you used Retail media

    3 won't work, because you used Retail media

     

    which leaves 4 and 5 -

     

    There *may* be an alternative solution though, if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key).

    Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    • Edited by Noel D PatonModerator Tuesday, October 16, 2012 12:54 PM formatting
    • Marked as answer by Fortu Tuesday, October 16, 2012 3:53 PM
    Tuesday, October 16, 2012 12:53 PM
    Moderator
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    its totally diferent from the sticker and match perfectly with the last 15 digits of mgadiag



    That's my point.  You cannot use the product key that is showing in your report.  It is a generic key and the Microsoft servers will not accept it.  The key on your sticker is unique and the servers will accept it.  It is provided as a back up key for situations where the self-activating embedded key fails to work.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    • Marked as answer by Fortu Tuesday, October 16, 2012 3:53 PM
    Tuesday, October 16, 2012 12:58 PM
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    I split your question into a new thread for you :)

    Have you reinstalled, using retail media??

    For what version and edition of WIndows is your machine licensed, According to the COA sticker on the case?

    Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

     

    After a couple of seconds Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key or Activation may occur
    automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, October 16, 2012 11:08 AM
    Moderator
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    Yes, i use a retail media to reinstall, however the sticker are in poor conditions with several digits erased and i used a tool to extract the key, when i try to get a new key, a new window in the browser shows genuine, and i cant use the thelephone number to get a new key. but windows remain inactive.
    • Edited by Fortu Tuesday, October 16, 2012 11:23 AM
    Tuesday, October 16, 2012 11:20 AM
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    If you used a program to find the installed key be aware that the key is the embedded key and is different from the one on the sticker.  It cannot be used to manually activate.   Use a strong light and a magnifier to read the COA sticker key.  That is the one that can be used to manually activate.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Tuesday, October 16, 2012 11:33 AM
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    Please observe the sticky at the top of this forum titled, "Please Read Before Posting" and post your report in your own new thread.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Tuesday, October 16, 2012 11:35 AM
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    its totally diferent from the sticker and match perfectly with the last 15 digits of mgadiag


    • Edited by Fortu Tuesday, October 16, 2012 12:01 PM
    Tuesday, October 16, 2012 11:58 AM
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    yes, i read before.
    Tuesday, October 16, 2012 12:01 PM
  • Question
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    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

    In such circumstances, the only things you can do are

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread

    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

    4) a reformat and reinstall using the manufacturer's recovery media

    5) purchase a new license for Windows (or a new computer)   

     

    In your case...

     

    1 won't work, because you used Retail media

    2 won't work, because you used Retail media

    3 won't work, because you used Retail media

     

    which leaves 4 and 5 -

     

    There *may* be an alternative solution though, if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key).

    Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    • Edited by Noel D PatonModerator Tuesday, October 16, 2012 12:54 PM formatting
    • Marked as answer by Fortu Tuesday, October 16, 2012 3:53 PM
    Tuesday, October 16, 2012 12:53 PM
    Moderator
  • Question
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    its totally diferent from the sticker and match perfectly with the last 15 digits of mgadiag



    That's my point.  You cannot use the product key that is showing in your report.  It is a generic key and the Microsoft servers will not accept it.  The key on your sticker is unique and the servers will accept it.  It is provided as a back up key for situations where the self-activating embedded key fails to work.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    • Marked as answer by Fortu Tuesday, October 16, 2012 3:53 PM
    Tuesday, October 16, 2012 12:58 PM
    Answerer