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One-on-One chat works fine - Multi-Party chat doesn't work. RRS feed

  • Question

  • OCS R2, Server 2008, New Install
    1:1 IMing works great.   Can't do a 1:many chat though.

    If I am chatting 1:1 with someone and then hit the Invite button to add another chatter I get the following error:   The conferencing service did not respond. Wait and then try again. If you still cannot connect, contact your system administrator with this information.

    If I try to start a multi user chat right out of the gate I get the following error (s):  The conferencing service did not respond. Wait and then try again. If you still cannot connect, contact your system administrator with this information. (ID: 3098)

    The following message was not delivered to all participants. More details (ID:3098)
    My IM text here

    Wednesday, July 1, 2009 4:21 PM

Answers

All replies

  • Are all chat participants (current and invited) connected internally?  If so, and you have a single Standard Edition Front-End server then verify that all services are started and running.  Are their any related warning/errors inthe Event Log?  1:1 conversations are peer-to-peer traffic but 3+ parties all nee dto communicate directly with the FE server.

    Could also be a certificate configuration related error.
    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Wednesday, July 1, 2009 5:16 PM
    Moderator
  • All parties would be connected internally.   This is a Standard Edition '07/R2 install on a single box.

    Certs:
    Even though this is internal, I didn't want to monkey with an internal CA.  We have a pretty solid 3rd party cert and it seems to be working.  No cert errors in the event log or anything like that.

    Services:
    Windows services
      Front End service: Running
      IM Conferencing service: Running
      Telephony Conferencing service: Running
      QoE Agent service: Stopped


    It does look like there's a corresponding Event Log:

    Log Name:      Office Communications Server
    Source:        OCS User Services
    Date:          7/1/2009 12:53:56 PM
    Event ID:      32052
    Task Category: (1006)
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      MS-2K8-OCS1.johnsonbank.com
    Description:
    An HTTP application request sent to an Mcu or Service timed-out. Requests will be retried but if this error continues to occur functionality will be affected.

    Url: https://MS-2K8-OCS1.johnsonbank.com:444/LiveServer/MCUFactory/
    Cause: Network issues, non-provisioned MCU or non-functional MCU.
    Resolution:
    Ensure that the Service is provisioned and functioning correctly. If any network related errors are reported by the Service ensure that they are resolved.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="OCS User Services" />
        <EventID Qualifiers="33774">32052</EventID>
        <Level>3</Level>
        <Task>1006</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-01T17:53:56.000Z" />
        <EventRecordID>1870</EventRecordID>
        <Channel>Office Communications Server</Channel>
        <Computer>MS-2K8-OCS1.johnsonbank.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>https://MS-2K8-OCS1.johnsonbank.com:444/LiveServer/MCUFactory/</Data>
      </EventData>
    </Event>

    Wednesday, July 1, 2009 5:56 PM
  • Wednesday, July 1, 2009 6:11 PM
  • Good catch.  When I saw you mentioned using a third-party certificate on the Front-End server was going to have you look at the end of this blog article:
    http://blogs.pointbridge.com/Blogs/schertz_jeff/Pages/Post.aspx?_ID=69
    (It's an un-related error, but the last section covers discusses checking the 'Enable all purposes' option on the Issuing CA's root certificate.)

    Here's another blog on the same subject:
    http://blogs.technet.com/daveh/archive/2009/03/30/error-joining-im-livemeeting-conferences-in-office-communications-server-2007.aspx
    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Wednesday, July 1, 2009 6:26 PM
    Moderator