locked
Windows Validation POP Banner RRS feed

  • Question

  • Recently i had to reimage 9 computers last weekend. Under the admin account the banner is not displayed at all. Once one of my user's login the piracy banner appears and everything is extrememly slow. THe users are all roaming profiles and they do not have admin rights to the machines. the following is the results from the WGA utility.

     

     

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: TBGWAl0IaEbA5kCqrR+jg/5ixUM=
    Windows Product ID: 76487-641-2035882-23125
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {DF1DE328-01FC-4654-A674-8A03A4546052}(2)
    Is Admin: No
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: N/A, hr = 0x80096001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80096001
    WgaLogon.dll Signed By: N/A, hr = 0x80096001

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3_E2AD56EA-324-8009_E2AD56EA-325-2f7d_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe
    File Mismatch: C:\WINDOWS\system32\licdll.dll
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\ntdll.dll
    File Mismatch: C:\WINDOWS\system32\kernel32.dll
    File Mismatch: C:\WINDOWS\system32\crypt32.dll
    File Mismatch: C:\WINDOWS\system32\advapi32.dll
    File Mismatch: C:\WINDOWS\system32\setupapi.dll
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1962711D-7F9F-4E00-B1DD-DA9556614033}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y367Y</PKey><PID>76487-641-2035882-23125</PID><PIDType>1</PIDType><SID>S-1-5-21-1737234855-1985626956-649455251</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX260               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20041101000000.000000+000</Date></BIOS><HWID>CA20324F0184205E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>1DC43F4C9ABB6E</Val><Hash>zj4XGDYkEyO+zFk+bTMdEOA1IX4=</Hash><Pid>54186-642-6044716-17556</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, September 11, 2007 6:16 PM

Answers

  •  

    City of South Lake Tahoe,

     

    Currently Windows is Genuine. The problem you’re experiencing is with the Cryptographic service on your computer. Cryptographic service is a standard service that runs under Windows XP and is used by Windows Genuine Advantage (WGA) to read the Digital Signatures of files on the computer. If the Cryptographic service have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA cannot Validate a Genuine status.

     

     There is a very easy fix for this. Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

    Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us  

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

    Wednesday, September 26, 2007 10:04 PM

All replies

  • Re-run the Diagnostic tool. After you hit continue, you will see on the bottom left a button that says "resolve" . Click that and It should take care of your problems. If, for some reason, if a seperate window comes up and says that there were some errors, close the tool and restart the tool. it should say genuine and you should be good to go.

     

    If the above procedure does not resolve your issue, follow this second procedure:

     

    Follow the steps below to resolve these cryptographic errors.

    1) Click on Start, click on Run
      2) In the Open box, type CMD and then click OK.
      3) At the command prompt type the following command and Press Enter

    regsvr32 softpub.dll

    4) You should receive a message that DllRegisterServer in Softpub.dll succeeded, click OK
      5) Repeat Steps 3 and 4 to re-register the following files

    • wintrust.dll
    • initpki.dll
    • dssenh.dll
    • rsaenh.dll
    • gpkcsp.dll
    • sccbase.dll
    • slbcsp.dll
    • mssip32.dll
    • cryptdlg.dll

      6) After all the above files have been re-registered, type Exit at the command prompt to close it and return to Windows.
      7) Restart Windows and try to authenticate Windows again.


    Tuesday, September 11, 2007 7:26 PM
    Moderator
  • The reply button is grayed out and the tried registering the dll and it failed on four of them. The banner only pops up on profiles that were moved over from a windows 2000 sp4 dc server via robocopy to a server 2003 sp1 dc. If I would delete the profile and create a new one then all is well. I do not want to recreate over 100 profiles. There should be some type of fix or edit that will allow these profiles to function normally.

    Tuesday, September 11, 2007 9:18 PM
  •  

    City of South Lake Tahoe,

     

    Currently Windows is Genuine. The problem you’re experiencing is with the Cryptographic service on your computer. Cryptographic service is a standard service that runs under Windows XP and is used by Windows Genuine Advantage (WGA) to read the Digital Signatures of files on the computer. If the Cryptographic service have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA cannot Validate a Genuine status.

     

     There is a very easy fix for this. Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

    Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us  

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

    Wednesday, September 26, 2007 10:04 PM