Windows XP stuck at welcome screen. RRS feed

  • Question


    I am a computer technician and in the last 2 days I received 6 computers to be fixed with the same problem: 

    -Windows won't start up. It gets stuck at welcome screen.

    -The mouse and keyboard are working.  

    -CTRL+ALT+DEL not working

    -In safe mode the same.

    -Removing the HDD and copying registries SECURITY, SYSTEM, SAM, SOFTWARE, DEFAULT from an early snapshot into \WINDOWS\SYSTEM32\CONFIG not working either.

    -All customers report the same thing: ONECARE detected a virus, removed it and after restart got stuck.

    -Until now it happened on 2 Toshiba laptops and 4 HP desktops.


    The only constant seems to be ONECARE.

    Is there a problem we should know?

    Is there a easy way to fix this?


    The only way I found is to repair windows with WINDOWS XP BOOT/INSTALLATION CD.



    Thursday, August 7, 2008 12:17 PM