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Office Pro 2007 suddenly not genuine after a year ? RRS feed

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    Hi - I have 2008 Toshiba Satellite bought locally which came with preinstalled Vista & MS Office Pro 2007. All worked well for a year or more and then I get the *This copy of Office is not genuine* message. I've been through the process of trying to activate Office again, but it tells me everything has already been activated.  

    I've been through the LegitCheck procedures  http://www.microsoft.com/genuine/office/validate.aspx?PartnerID=408&LegitCheckError=108

    and only seem to be given options to purchase.

    I've been through this   http://support.microsoft.com/kb/927921 and maybe there is something I'm unaware of with Perpetual vs. Subscription vs. trial versions that came from Toshiba.

    I have the original MS Office Pro 2007 product key card that was delivered with the machine and would appreciate your help to resolve this anomaly!

    thanks!!

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-CG2KF-4CFRG-YQJTD

    Windows Product Key Hash: vZ0+mTDEWZVFdJicpYTPeSwNR4w=

    Windows Product ID: 89578-OEM-7353451-47994

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {7707AD14-95CF-4B32-9697-0B27E4794AE8}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.091208-0542

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Professional 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Users\Duncan\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{7707AD14-95CF-4B32-9697-0B27E4794AE8}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YQJTD</PKey><PID>89578-OEM-7353451-47994</PID><PIDType>3</PIDType><SID>S-1-5-21-3165946851-1257534460-972285561</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A210</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.90</Version><SMBIOSVersion major="2" minor="4"/><Date>20080225000000.000000+000</Date></BIOS><HWID>20333507018400FE</HWID><UserLCID>0816</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Azores Standard Time(GMT-01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>88554D4F2BB7EBA</Val><Hash>KS1U43JbCLnfACfI/uR1JMUASh0=</Hash><Pid>81605-861-0752572-65907</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_COA_NSLP channel

    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00146-534-547994-02-2070-6000.0000-2272008

    Installation ID: 013811675796114562264490333913507673808575150271505153

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: YQJTD

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAJJTyONS/SvGGg5CmuJEI2UaT8vQa7KbhSGBEpKxWeKo=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name          OEMID Value    OEMTableID Value

      APIC                                   PTLTD                                    APIC 

      FACP                                  TOSCPL                                Herring

      HPET                                   PTLTD                   HPETTBL

      MCFG                                PTLTD                     MCFG 

      TCPA                                  TOSCPL                                       

      SLIC                                     TOSCPL                                TOSCPL00

      SSDT                                   PTLTD                   POWERNOW

      ASF!                                       DMA                  AMDTBL 

     

     

     

     

     

    Sunday, March 28, 2010 2:37 PM

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    Hello iwishyouknew,

    My best guess about your situation is that the Office Professional 2007 that was preinstalled on your Toshiba when you first got it was somehow replaced with the current nongenuine installation.  If you had the computer repaired, or the operating system and/or its software reinstalled, this would be the most likely time for the replacement to have happened.

    The first thing to try in this situation would be to change the Office product key from the current nongenuine Volume Licensing Key to you Genuine product key on the card.  Please follow the steps in this MS KB article to attempt the change:  http://support.microsoft.com/kb/895456

    If the above attempt does not work, then the next best thing to do would be to uninstall the current nongenuine installation of Office, then do a fresh installation of Office using the product key on your keycard.  Follow these steps:

    (1)  Please use the MS FixIt in this MS KB to uninstall the nongenuine Office that is installed now:  http://support.microsoft.com/kb/971179/

    (2)  After running the MS FixIt, restart the computer twice.

    (3)  Next, cleanly install Office using the installation means supplied to you by Toshiba.  This could take the form of genuine Microsoft hologrammed Office installation disc(s), or could be in the form of an Applications and Drivers disc supplied by Toshiba.  If you did not get an Applications and Drivers disc with the computer, then you may need to run the Toshiba utility that makes this disc and the Operating System recovery discs.  One other possible way to cleanly install Office would be to go to the Microsoft website where you can download the backup files needed to reinstall the 2007 Microsoft Office System, which is here:  http://trial.trymicrosoftoffice.com/msft-orpc/default.aspx?culture=en-US  The download files on this site are tailored to work with the MediaLess Licensing Kit product key that you received with your Toshiba.  In order to get this file download you have to respond "Yes" to the question, "Did you buy your Office medialess license within 90 days of buying your PC?"  

    (4)  Install and activate your Office normally, then restart the computer.

    (5)  After restarting, and keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button to ensure Office validates normally.  After validation, open several Office programs to make sure you no longer see the nongenuine notices.

    (6) Finally, run Windows Updates as many times as necessary to make sure your fresh Office installation is fully updated.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by iwishyouknew Tuesday, March 30, 2010 5:43 AM
    Monday, March 29, 2010 1:59 AM

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    Hello iwishyouknew,

    Here is a snippet of your mgadiag report:

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Professional 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    At the moment your Toshiba Satellite laptop computer is reporting that it has a nongenuine installation of Office Professional 2007.  The report is telling us that the installation of Office Professional 2007 is a Volume Licensing installation that was done with a nongenuine Invalid Volume Licensing product Key.

    An Invalid product key is a product key that is made up by software pirates using a program called a Key Generator, or KeyGen for short.  These keys mimic real product keys in that they match the algorithm used to make the real product key, so they "fit" the software's "lock," but since they were not officially made or released by Microsoft, they are Invalid.

    However, there is something in the Other Data section of the report that I am not sure about.  To help clear this up, it would be helpful if you could compare the Product Key that is on the Product Key Card that you received with the computer to the product key that is now installed.  To do this, search the internet for and download and run a small harmless utility called "The Magical Jellybean Keyfinder."  It will report the Prodcut Key used to install Office.

    We are interested in whether the Product Key found by the Keyfinder is the same as the Product Key on your Card.  Please post back to let us know, but of course do not post the actual Product Key itself.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, March 28, 2010 6:05 PM
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    Thank you Dan, Belarc and Keyfinder both report identical Product Keys from the laptop which are different to the Product Key/COA card.
    Sunday, March 28, 2010 9:09 PM
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    Hello iwishyouknew,

    My best guess about your situation is that the Office Professional 2007 that was preinstalled on your Toshiba when you first got it was somehow replaced with the current nongenuine installation.  If you had the computer repaired, or the operating system and/or its software reinstalled, this would be the most likely time for the replacement to have happened.

    The first thing to try in this situation would be to change the Office product key from the current nongenuine Volume Licensing Key to you Genuine product key on the card.  Please follow the steps in this MS KB article to attempt the change:  http://support.microsoft.com/kb/895456

    If the above attempt does not work, then the next best thing to do would be to uninstall the current nongenuine installation of Office, then do a fresh installation of Office using the product key on your keycard.  Follow these steps:

    (1)  Please use the MS FixIt in this MS KB to uninstall the nongenuine Office that is installed now:  http://support.microsoft.com/kb/971179/

    (2)  After running the MS FixIt, restart the computer twice.

    (3)  Next, cleanly install Office using the installation means supplied to you by Toshiba.  This could take the form of genuine Microsoft hologrammed Office installation disc(s), or could be in the form of an Applications and Drivers disc supplied by Toshiba.  If you did not get an Applications and Drivers disc with the computer, then you may need to run the Toshiba utility that makes this disc and the Operating System recovery discs.  One other possible way to cleanly install Office would be to go to the Microsoft website where you can download the backup files needed to reinstall the 2007 Microsoft Office System, which is here:  http://trial.trymicrosoftoffice.com/msft-orpc/default.aspx?culture=en-US  The download files on this site are tailored to work with the MediaLess Licensing Kit product key that you received with your Toshiba.  In order to get this file download you have to respond "Yes" to the question, "Did you buy your Office medialess license within 90 days of buying your PC?"  

    (4)  Install and activate your Office normally, then restart the computer.

    (5)  After restarting, and keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button to ensure Office validates normally.

    (6) Finally, run Windows Updates as many times as necessary to make sure your fresh Office installation is fully updated.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, March 29, 2010 1:59 AM
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    Hello iwishyouknew,

    My best guess about your situation is that the Office Professional 2007 that was preinstalled on your Toshiba when you first got it was somehow replaced with the current nongenuine installation.  If you had the computer repaired, or the operating system and/or its software reinstalled, this would be the most likely time for the replacement to have happened.

    The first thing to try in this situation would be to change the Office product key from the current nongenuine Volume Licensing Key to you Genuine product key on the card.  Please follow the steps in this MS KB article to attempt the change:  http://support.microsoft.com/kb/895456

    If the above attempt does not work, then the next best thing to do would be to uninstall the current nongenuine installation of Office, then do a fresh installation of Office using the product key on your keycard.  Follow these steps:

    (1)  Please use the MS FixIt in this MS KB to uninstall the nongenuine Office that is installed now:  http://support.microsoft.com/kb/971179/

    (2)  After running the MS FixIt, restart the computer twice.

    (3)  Next, cleanly install Office using the installation means supplied to you by Toshiba.  This could take the form of genuine Microsoft hologrammed Office installation disc(s), or could be in the form of an Applications and Drivers disc supplied by Toshiba.  If you did not get an Applications and Drivers disc with the computer, then you may need to run the Toshiba utility that makes this disc and the Operating System recovery discs.  One other possible way to cleanly install Office would be to go to the Microsoft website where you can download the backup files needed to reinstall the 2007 Microsoft Office System, which is here:  http://trial.trymicrosoftoffice.com/msft-orpc/default.aspx?culture=en-US  The download files on this site are tailored to work with the MediaLess Licensing Kit product key that you received with your Toshiba.  In order to get this file download you have to respond "Yes" to the question, "Did you buy your Office medialess license within 90 days of buying your PC?"  

    (4)  Install and activate your Office normally, then restart the computer.

    (5)  After restarting, and keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button to ensure Office validates normally.  After validation, open several Office programs to make sure you no longer see the nongenuine notices.

    (6) Finally, run Windows Updates as many times as necessary to make sure your fresh Office installation is fully updated.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by iwishyouknew Tuesday, March 30, 2010 5:43 AM
    Monday, March 29, 2010 1:59 AM
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    Thank you Dan, I'll follow your reinstall lead when possible and report back. Nice to find this level of support on a public forum - Kudos to all!!
    Monday, March 29, 2010 8:38 AM
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    Well, that worked a treat! Thanks again Dan. I stayed away from the regedit route, but MS Fixit and then the 410Mb "try microsoft" worked well plus another hour or two of updates etc Belarc/Keyfinder now agree with COA card! yeehaw!! be well - keep up the great work!  
    Tuesday, March 30, 2010 5:42 AM
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    Hello iwishyouknew,

    You're welcome!  Thanks for keeping us posted :-)

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, March 30, 2010 2:59 PM