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    i reinstalled my Windows XP to repair some files that may have been accidentally deleted.

    After installation, XP requires me to activate Windows. So I followed the procedure and connected through the phone to activate XP. However, I was told that the installation ID that I provided was invalid. I was then redirected to a representative who asked me to Change Product Key. I entered the product key to generate new installation ID. Unfortunately, the installation ID is still the same. I was advised to reinstall Windows XP. Well, i re-installed XP (again). The same thing, it asked me to activate windows. So I had to go through the same procedure. However, the installation ID is still invalid even though it's different from the previous installation ID. I was again redirected to a rep who advised me to Change Product Key. After inputting product key, the installation ID it generated is still the same and invalid.

     

    I do not know what's wrong. The product key is valid but then I can't activate.

     

    Hope you can help.

     

    Thanks.

    Thursday, December 6, 2007 6:22 AM

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    Here's the diagnostic:

     

    Diagnostic Report (1.7.0066.0): 
    ----------------------------------------- 
    WGA Data--> 
    Validation Status: Not Activated 
    Validation Code: 1 
    Online Validation Code: N/A 
    Cached Validation Code: N/A 
    Windows Product Key: *****-*****-HVTM9-TQX4X-KB7R6 
    Windows Product Key Hash: BGUflTCV6SRjoUen1jqf6VglsAo= 
    Windows Product ID: 76477-OEM-2112001-00558 
    Windows Product ID Type: 3 
    Windows License Type: OEM System Builder 
    Windows OS version: 5.1.2600.2.00010300.2.0.hom 
    CSVLK Server: N/A 
    CSVLK PID: N/A 
    ID: {2100490B-9A04-4549-961A-24DCF1A1D10C}(1) 
    Is Admin: Yes 
    TestCab: 0x0 
    WGA Version: N/A, hr = 0x80070002 
    Signed By: N/A, hr = 0x80070002 
    Product Name: N/A 
    Architecture: N/A 
    Build lab: N/A 
    TTS Error: N/A 
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3 
    Resolution Status: N/A 
     
    Notifications Data--> 
    Cached Result: N/A 
    File Exists: No 
    Version: N/A, hr = 0x80070002 
    WgaTray.exe Signed By: N/A, hr = 0x80070002 
    WgaLogon.dll Signed By: N/A, hr = 0x80070002 
     
    OGA Data--> 
    Office Status: 109 N/A 
    OGA Version: N/A, 0x80070002 
    Signed By: N/A, hr = 0x80070002 
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-470-80070002 
     
    Browser Data--> 
    Proxy settings:  
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) 
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe 
    Download signed ActiveX controls: Prompt 
    Download unsigned ActiveX controls: Disabled 
    Run ActiveX controls and plug-ins: Allowed 
    Initialize and script ActiveX controls not marked as safe: Disabled 
    Allow scripting of Internet Explorer Webbrowser control: Disabled 
    Active scripting: Allowed 
    Script ActiveX controls marked as safe for scripting: Allowed 
     
    File Scan Data--> 

    Other data--> 
    Office Details: <GenuineResults><MachineData><UGUID>{2100490B-9A04-4549-961A-24DCF1A1D10C}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KB7R6</PKey><PID>76477-OEM-2112001-00558</PID><PIDType>3</PIDType><SID>S-1-5-21-1456002395-3586771268-2089647943</SID><SYSTEM><Manufacturer>CLEVO Co.</Manufacturer><Model>M5x0N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies NAPA0001.86C.0049.D.06022217490000</Manufacturer><Version>02/22/06</Version><SMBIOSVersion major="2" minor="4"/><Date>20060222000000.000000+000</Date></BIOS><HWID>17033007018400DE</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Neo Manufacturing and Services Inc.</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Friday, December 7, 2007 3:43 AM

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    Please follow this troubleshooting procedure:

     

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Thursday, December 6, 2007 4:49 PM
    Moderator
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    Here's the diagnostic:

     

    Diagnostic Report (1.7.0066.0): 
    ----------------------------------------- 
    WGA Data--> 
    Validation Status: Not Activated 
    Validation Code: 1 
    Online Validation Code: N/A 
    Cached Validation Code: N/A 
    Windows Product Key: *****-*****-HVTM9-TQX4X-KB7R6 
    Windows Product Key Hash: BGUflTCV6SRjoUen1jqf6VglsAo= 
    Windows Product ID: 76477-OEM-2112001-00558 
    Windows Product ID Type: 3 
    Windows License Type: OEM System Builder 
    Windows OS version: 5.1.2600.2.00010300.2.0.hom 
    CSVLK Server: N/A 
    CSVLK PID: N/A 
    ID: {2100490B-9A04-4549-961A-24DCF1A1D10C}(1) 
    Is Admin: Yes 
    TestCab: 0x0 
    WGA Version: N/A, hr = 0x80070002 
    Signed By: N/A, hr = 0x80070002 
    Product Name: N/A 
    Architecture: N/A 
    Build lab: N/A 
    TTS Error: N/A 
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3 
    Resolution Status: N/A 
     
    Notifications Data--> 
    Cached Result: N/A 
    File Exists: No 
    Version: N/A, hr = 0x80070002 
    WgaTray.exe Signed By: N/A, hr = 0x80070002 
    WgaLogon.dll Signed By: N/A, hr = 0x80070002 
     
    OGA Data--> 
    Office Status: 109 N/A 
    OGA Version: N/A, 0x80070002 
    Signed By: N/A, hr = 0x80070002 
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-470-80070002 
     
    Browser Data--> 
    Proxy settings:  
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) 
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe 
    Download signed ActiveX controls: Prompt 
    Download unsigned ActiveX controls: Disabled 
    Run ActiveX controls and plug-ins: Allowed 
    Initialize and script ActiveX controls not marked as safe: Disabled 
    Allow scripting of Internet Explorer Webbrowser control: Disabled 
    Active scripting: Allowed 
    Script ActiveX controls marked as safe for scripting: Allowed 
     
    File Scan Data--> 

    Other data--> 
    Office Details: <GenuineResults><MachineData><UGUID>{2100490B-9A04-4549-961A-24DCF1A1D10C}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KB7R6</PKey><PID>76477-OEM-2112001-00558</PID><PIDType>3</PIDType><SID>S-1-5-21-1456002395-3586771268-2089647943</SID><SYSTEM><Manufacturer>CLEVO Co.</Manufacturer><Model>M5x0N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies NAPA0001.86C.0049.D.06022217490000</Manufacturer><Version>02/22/06</Version><SMBIOSVersion major="2" minor="4"/><Date>20060222000000.000000+000</Date></BIOS><HWID>17033007018400DE</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Neo Manufacturing and Services Inc.</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Friday, December 7, 2007 3:43 AM
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    Hello Just Surfing,

     

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Windows XP Home is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).  Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     

    Thank you,

     

    Stephen Holm, MS

    Saturday, December 8, 2007 2:08 AM