I contacted the Microsoft Regional Service Center and received a response indicating I needed to contact the Billing Team via telephone to rectify the issue. When
I called, I spoke with Sharon, who indicated that she could not help me because I had a TechNet Subscription, and that I would have to speak with TechNet Customer Service. She transferred me to Raymond at E-Learning Customer Service, who in turn, promptly
transferred me to the TechNet Volume Licensing Department after indicating he could not help me. Arashma could not help me there because I had purchased a Retail Subscription. He did indicate though that I needed to call the E Learning Billing Team at 1-866-291-5318.
After being disconnected, I called back and
spoke with Amy, who transferred me to Dean at TechNet Customer Service. He was unable to help me and suggested that I try mentioning to the E-Learning Billing Team that I had purchased the courses, not through a TechNet
Subscription to get my issue resolved quicker. So, with that in mind, I was transferred back to Sharon. After taking my credit card information, she was unable to find the courses I had purchased. All she was seeing, she explained, was the courses that I had
previously purchased back in 2009 directly from E-Learning before I had received my TechNet Subscription. However, the TechNet courses still appear in Available Training. After trying to refund the courses to the TechNet Subscription was unsuccessful, she
indicated that I would need to talk with TechNet Customer Support to get this issue resolved. I was then promptly transferred again to Arashma, who indicated this problem was not a TechNet Issue and that E-Learning Technical Support would need to correct it.
He transferred me back to E-Learning Billing. I then spoke with Ted, who indicated he did see the issue, who suggested
that I call the Americas Regional Service Center at 800-636-7544 to get the issue resolved. When I called, I was again told to call the E Learning Billing Team again.
Getting nowhere except a run-around, I sent an email asking for a supervisor. I recievied a
response back from a representative, not a supervisor, indicating that Retail Subscriptions have a limited number of courses that can only be activated once and TechNet Courses cannot be refunded or exchanged. I responded back indicating this was unacceptable
and again asked for a call back from a supervisor. I still have not recieved a response.
So much for Customer Service...
Ryan
