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Cannot Delete Avaliable Training Course from My Learning, Avaliable Training RRS feed

  • Question

  • I selected a course through by TechNet Subscription to view more information about it. Somehow, I managed to accidentally purchase these Online Courses. Although they are free, I do not want them. When I try to delete these courses though My Learning, Available Training, the option to remove them is grayed out. In addition, I noticed that I am now unable to purchase the courses I desired as part of a learning plan without paying a substantial fee. Although it let me add the Learning Plan, I am unable to add the courses associated with it.

    How do I remove these courses that were accidentally purchased from my TechNet Subscription or swap them? The courses I mistakenly added and are trying to remove are not part of a learning plan.

    Clearing my browser's cache did not help.

    Sunday, February 6, 2011 11:33 PM

Answers

All replies

  • Hi,

    I understood, that you got a technet subscription which included a free course. By accident you bought a wrong course so the one free course is used.

    In such a case I don't think that we can help you. Maybe you want to contact the microsoft regional service center and ask them if they could help: http://www.microsoft.com/learning/en/us/help/assisted-support.aspx

    With kind regards,

    Konrad

    Monday, February 7, 2011 4:46 AM
    Answerer
  • Yes, that is correct. Somehow I must have mistakenly hit the option to purchase the courses instead of the option to add to "Saved Items." I did send an email to the MS Regional Service Center asking them for help. I'll let you know how it goes.
    Ryan
    Tuesday, February 8, 2011 12:01 AM
  • I contacted the Microsoft Regional Service Center and received a response indicating I needed to contact the Billing Team via telephone to rectify the issue. When I called, I spoke with Sharon, who indicated that she could not help me because I had a TechNet Subscription, and that I would have to speak with TechNet Customer Service. She transferred me to Raymond at E-Learning Customer Service, who in turn, promptly transferred me to the TechNet Volume Licensing Department after indicating he could not help me. Arashma could not help me there because I had purchased a Retail Subscription. He did indicate though that I needed to call the E Learning Billing Team at 1-866-291-5318.

     

     

    After being disconnected, I called back and spoke with Amy, who transferred me to Dean at TechNet Customer Service. He was unable to help me and suggested that I try mentioning to the E-Learning Billing Team that I had purchased the courses, not through a TechNet Subscription to get my issue resolved quicker. So, with that in mind, I was transferred back to Sharon. After taking my credit card information, she was unable to find the courses I had purchased. All she was seeing, she explained, was the courses that I had previously purchased back in 2009 directly from E-Learning before I had received my TechNet Subscription. However, the TechNet courses still appear in Available Training. After trying to refund the courses to the TechNet Subscription was unsuccessful, she indicated that I would need to talk with TechNet Customer Support to get this issue resolved. I was then promptly transferred again to Arashma, who indicated this problem was not a TechNet Issue and that E-Learning Technical Support would need to correct it. He transferred me back to E-Learning Billing. I then spoke with Ted, who indicated he did see the issue, who suggested that I call the Americas Regional Service Center at 800-636-7544 to get the issue resolved. When I called, I was again told to call the E Learning Billing Team again.

     

    Getting nowhere except a run-around, I sent an email asking for a supervisor.  I recievied a response back from a representative, not a supervisor, indicating that Retail Subscriptions have a limited number of courses that can only be activated once and TechNet Courses cannot be refunded or exchanged. I responded back indicating this was unacceptable and again asked for a call back from a supervisor. I still have not recieved a response.

     

     

     

    So much for Customer Service...


    Ryan
    Saturday, February 19, 2011 11:46 PM