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Microphone Configuration Greyed out - Cannot Uninstall! RRS feed

  • Question

  • Installed Songsmith on my friend's computer.
    Tried to change default microphone. Went to Options. Changed microphone. Exited. "Microphone Configuration..." was greyed out. No microphone function.
    Not knowing any better, I attempted to uninstall and reinstall Songsmith.
    I tried to uninstall using the Uninstall feature of Windows. Received error messages about a certain missing file.
    Tried to uninstall by throwing away all Songsmith files.
    Tried to reinstall Songsmith. Got the Welcome to the Songsmith Setup Wizard dialog box...

    I tried multiple times to "Repair Songsmith" and "Remove Songsmith". Restarted the computer several times to no avail.
    Got this...

    Error 1001. Exception occurred while initializing the installation:

    System.IO. FileNotFoundException: Could not load file or assembly 'file:///C:\Program Files

    (x86)\Songsmith\SSCustomInstaller.dll' or one of its dependencies. The system cannot

    find the file specified.

    Also got another error message that read...

    A network error occured while attempting to read from the file:
    C:\Users\Stephen\Downloads\Songsmith Setup. 1.03 (3).msi

    Please help!

    Monday, July 21, 2014 7:56 PM

Answers

  • Sorry you're having trouble installing Songsmith.  If you mail songsm@microsoft.com, we can try to debug this offline.

    -Dan from the Songsmith Team

    Tuesday, August 12, 2014 11:23 PM
    Owner