If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare
- Verify that you have a clear Internet connection - no other security programs running.
- Check your PC date and time.
- Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
- Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...
If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator