My browser is always freezing. Stops responding every couple of minutes. ???? Can someone PLEASE HELP? RRS feed

  • Question

  • Could someone please help me. My browser keeps freezing, won't respond and then all of a sudden starts to go okay again. This happens every couple of minutes. It is a nightmare. I would like to thank you in advance for taking the time to read this. Please find the diagnostic report bellow. Oh and Sorry in advance due to the lack of PC know how from me. 


    Diagnostic Report (1.7.0039.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-KQGB9-W6J2P-JQXYQ
    Windows Product Key Hash: G5ILF73YLJJ/FmumSzA7+2dmtgQ=
    Windows Product ID: 76477-OEM-2169021-94693
    Windows Product ID Type: 3
    CSVLK Server: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {4D37195F-FDF9-436C-A9AB-A21225693CB8}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4D37195F-FDF9-436C-A9AB-A21225693CB8}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JQXYQ</PKey><PID>76477-OEM-2169021-94693</PID><PIDType>3</PIDType><SID>S-1-5-21-1547161642-1035525444-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.70</Version><SMBIOSVersion major="2" minor="4"/><Date>20060905000000.000000+000</Date><SLPBIOS>Quantum,Quantum,Quantum,Quantum</SLPBIOS></BIOS><HWID>CBD934870184806D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Infinity</name><model>Infinity</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Once again thank you for your time.

    Monday, September 10, 2007 4:32 PM


  • Jim,


         Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to one of the forum newsgroups here: http://www.microsoft.com/window sxp/expertzone/newsgroups/reader.mspx


    The diagnostic results appear okay. Curious are you receiving any error's whatsoever when your browser is giving you problems? Also are you using any form of antivirus program and if so do you maintain the updates? Please scan your computer with antivirus a couple times as well as post in the forum above. Thank you Jim.



    Stephen Holm, MS

    Monday, September 10, 2007 6:32 PM