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Non-working keyboard on Windows 8.1 RRS feed

  • Question

  • Does anyone have a solution for a USB keyboard which doesn't  respond on startup but works fine once system is restarted?.

    I have purchased 2 Packard bell machines running Windows 8.1 which worked fine to start with,but within 6 weeks both suffer with the same problem.

    I have tried uninstalling and reinstalling the drivers, running a system restore to before the problem occurred, changing USB ports and uninstalling preloaded POKKI startup software as advised by PC  world ,but to no avail. I'm guessing one of the windows updates has caused this problem and I  can't be the only person who is having this problem.

    Thanks,

    Rick.

    • Moved by Mike Kinsman Tuesday, March 31, 2015 5:37 PM off topic
    Wednesday, March 25, 2015 5:31 PM

Answers

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  • Hi Rick,

    I suggest asking this question over here (Participate -> Ask a Question):

    Windows forums on Microsoft Answers

    This forum is meant for feedback on the TechNet website/subscriptions, not product support.

    Good luck.


    Don't retire TechNet! - (Don't give up yet - 13,225+ strong and growing)

    • Proposed as answer by Just Karl Thursday, March 26, 2015 7:52 PM
    • Marked as answer by Just Karl Wednesday, April 8, 2015 9:21 PM
    Wednesday, March 25, 2015 5:35 PM
  • Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is only one forum among the many that are on the TechNet Discussion Forums, and given your post, you likely chose the wrong forum.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.

    For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here: http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx

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    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…? forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/

    Moving to off topic. 

    Thanks


    MSDN and TechNet Subscriptions Support

    Did Microsoft call you out of the blue about your computer? No, they didn't.

    Tuesday, March 31, 2015 5:37 PM