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Re-activation RRS feed

  • Question

  • Hi there. Recently my computer started to act up big time so I decided that I would format the hard drive. This I did and re-installed my copy of Windows XP home edition. I activated it and had no problems. Within 2 days of reformatting the drive the computer died. I have since had a new one built for me and as I had consigned my old computer to the tip, saving only the DVD drive I expected to be able to use my copy of Windows XP. When I try to activate it I am told I cannot as I have it on another computer. (No its destroyed, hard drive wrecked deliberately). I cannot get to talk to a person as its all recorded messages. How do I get around this one please. Surely I am allowed to use it on a new computer ?.

     

    Thank-you

    Sunday, July 1, 2007 2:19 PM

Answers

  •  

    How to activate Windows XP by phone:

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows. Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4. Follow the steps in the Activate Windows by phone dialog box, and then click Next. Note The number appears now and differs based on the location that you select.

    5. When activation is completed and you receive the following message, click OK. You have successfully activated your copy of Windows.

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us  

    • Marked as answer by Carl-S Friday, October 3, 2008 4:50 PM
    Sunday, July 1, 2007 5:25 PM
    Moderator
  • Eilia,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    • Marked as answer by Carl-S Friday, October 3, 2008 4:50 PM
    Tuesday, July 3, 2007 3:04 PM

All replies

  •  

    How to activate Windows XP by phone:

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows. Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4. Follow the steps in the Activate Windows by phone dialog box, and then click Next. Note The number appears now and differs based on the location that you select.

    5. When activation is completed and you receive the following message, click OK. You have successfully activated your copy of Windows.

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us  

    • Marked as answer by Carl-S Friday, October 3, 2008 4:50 PM
    Sunday, July 1, 2007 5:25 PM
    Moderator
  • Eilia,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    • Marked as answer by Carl-S Friday, October 3, 2008 4:50 PM
    Tuesday, July 3, 2007 3:04 PM