locked
Office 2K3 Professional Edition validation failed RRS feed

  • Question

  •  

    Hi,

     

    We have purchased a VL awhile back.  We have multiple Win XP workstations that use the Office 2K3 and FP 2K3.  However, recently upon running OGA http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en , we cannot pass the validation. 

     

    I'm pretty sure our software is genuine and that we have passed the validation at least once for each station when we set them up with Office.  Here is the diagnostic report:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JFHHR-HVX6B-MFDRW
    Windows Product Key Hash: sBPfkaBt11efEVuq9hBq6oXqeJE=
    Windows Product ID: 76487-OEM-2265094-41387
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3F31D17D-B85E-46D9-A508-171EFF8C5562}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F31D17D-B85E-46D9-A508-171EFF8C5562}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MFDRW</PKey><PID>76487-OEM-2265094-41387</PID><PIDType>3</PIDType><SID>S-1-5-21-1689669471-1156662802-3508274136</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1004.001</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>350739870184405D</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57062</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55481</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thanks,

    KM

    Friday, January 18, 2008 5:40 PM

Answers

  • Hello Zeon777,

     

    Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your assigned VLK is for either Office or Windows.  I would like to add one last note about the VLK used to install Office on the PC(s) in question. The VLK used is actually one of the most widely distributed (leaked) VLK's readily found on the Internet by doing a search via MSN and found on most counterfeit Office CD's, thus the reason the company requested Microsoft block it.  That is why I suggest that you follow KB 895456 and use the VLK assigned to you.

    Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.  Should you have any further questions or concerns please feel free to reply to this post and we will be more than willing to provide you with assistance.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, January 18, 2008 6:18 PM

All replies

  • Hello Zeon777,

     

    Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your assigned VLK is for either Office or Windows.  I would like to add one last note about the VLK used to install Office on the PC(s) in question. The VLK used is actually one of the most widely distributed (leaked) VLK's readily found on the Internet by doing a search via MSN and found on most counterfeit Office CD's, thus the reason the company requested Microsoft block it.  That is why I suggest that you follow KB 895456 and use the VLK assigned to you.

    Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.  Should you have any further questions or concerns please feel free to reply to this post and we will be more than willing to provide you with assistance.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, January 18, 2008 6:18 PM
  • Matt,

    Thanks for the information.  We'll follow the KB895456 to use the correct VLK.  Apparently the situation you describe is exactly what we have.  

    Thanks,
    KM
    Friday, January 18, 2008 6:33 PM