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Windows 7 Starter on new ASUS netbook claims to be counterfeit after few weeks of usage RRS feed

  • Question

  • I purchased an ASUS Eee PC that came with Windows 7 Starter. After a few weeks, I began receiving pop-up stating that my copy of Windows was not genuine and that I was a victim of counterfeit software. System Restore did not resolve the issue and I am unable to perform a System Recovery.

    ASUS has agreed to send me a Recovery Disk, but they are asking me to select "Change the Product Key" button in System before they send the disk.  I do not have that option under Windows Activation.  It only says:

    Windows Activation

    Status: Not Available

    Product ID: Not Available

    I have tried using the Command Prompt as Administrator and it will not accept slmgr.vbs -ipk <insert your product key here>. (Obviously I typed in my own product key). It says the syntax is incorrect, but I copy/pasted from one of your other help topics so I don't know how I can change it.

    I used the MGADT to hopefully give you some insight:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
    Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
    Windows Product ID: 00342-OEM-8992752-30005
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {939CF61A-CEAF-4379-A85B-75B7C1790A4D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{939CF61A-CEAF-4379-A85B-75B7C1790A4D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-874087968-2364872311-962704746</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1015PE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0502   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100612000000.000000+000</Date></BIOS><HWID>53BA0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C327
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:25:2011 00:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAnJ+oaMhjpuW47WpOLu3mSAgZ2DVyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      ECDT            A_M_I_        OEMECDT
      OEMB            A_M_I_        AMI_OEM
      GSCI            A_M_I_        GMCHSCI
      SSDT            PmRef        CpuPm
      SLIC            _ASUS_        Notebook


    What should I do and do you have any insight into this problem?  Please be very clear and detailed in any instructions, as I'm not the most computer savvy person.  I appreciate your help!

     

    Monday, March 28, 2011 3:50 AM

Answers

  • "krusten" wrote in message news:4da0decc-883e-4efc-a382-51f073ccdcb2...

    I purchased an ASUS Eee PC that came with Windows 7 Starter. After a few weeks, I began receiving pop-up stating that my copy of Windows was not genuine and that I was a victim of counterfeit software. System Restore did not resolve the issue and I am unable to perform a System Recovery.

    ASUS has agreed to send me a Recovery Disk, but they are asking me to select "Change the Product Key" button in System before they send the disk.  I do not have that option under Windows Activation.  It only says:

    Windows Activation

    Status: Not Available

    Product ID: Not Available

    I have tried using the Command Prompt as Administrator and it will not accept slmgr.vbs -ipk <insert your product key here>. (Obviously I typed in my own product key). It says the syntax is incorrect, but I copy/pasted from one of your other help topics so I don't know how I can change it.

    I used the MGADT to hopefully give you some insight:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
    Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
    Windows Product ID: 00342-OEM-8992752-30005
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011

    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied




    What should I do and do you have any insight into this problem?  Please be very clear and detailed in any instructions, as I'm not the most computer savvy person.  I appreciate your help!

     


    Your Licensing store is corrupted -
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 28, 2011 5:39 AM
    Moderator