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No Internet Access on WHS 'Vail' RRS feed

  • Question

  • Hi everyone,

    I'm having some troubles on WHS 'Vail' I just installed.

    Installation went well, no problems at all. The server is working fine except for one thing. I can't access the Internet. The WHS is set after my DSL modem/router with a fixed IP (192.168.0.7) and I can access the local network. I do have Internet access on all the other computers of the network (all fixed IPs). I've tried with DHCP, it didn't work neither.

    Here is the actual configuration I have : 

    C:\Users\Administrator>ipconfig /all

     

    Windows IP Configuration

     

       Host Name . . . . . . . . . . . . : NEMOZ

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Hybrid

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

     

    Ethernet adapter Local Area Connection:

     

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

       Physical Address. . . . . . . . . : D5-91-DE-8F-13-00

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

       IPv6 Address. . . . . . . . . . . : 2a01:e35:8b48:9c10:29a5:7339:3dd0:9d4f(Preferred)

       Link-local IPv6 Address . . . . . : fe80::29a5:7339:3dd0:9d4f%11(Preferred)

       IPv4 Address. . . . . . . . . . . : 192.168.0.7(Preferred)

       Subnet Mask . . . . . . . . . . . : 255.255.255.0

       Default Gateway . . . . . . . . . : fe80::207:cbff:fe90:8b73%11

                                           192.168.0.254

       DNS Servers . . . . . . . . . . . : 212.27.40.240

                                           212.27.40.241

       NetBIOS over Tcpip. . . . . . . . : Enabled

     

    C:\Users\Administrator>

     

    I've set up my router with port forwarding as well, but didn't changed anything.

    I've been looking for clues on how to fix it but couldn't find anything...

    If someone can give me a hand with that ?

    Thanks

     

    Benjamin

    Wednesday, September 15, 2010 2:12 PM

Answers

  • Hi Olaf,

     

    Thanks for the reply and sorry for being that long in replying, I've been quite busy thoses last days.

    Anyway, the issue was in fact somewhere else : I did install another version of windows (7 professional) and I did find the same problem.

    It was a hardware issue, I don't know why, the built-it network card was unable to connect properly !

    So I just installed a new one, reinstalled WHS and everthing is fine now !

     

    Thank you again for the support,

    Best regards,

     

    Benjamin

    • Marked as answer by bnemoz Monday, September 20, 2010 4:44 PM
    Monday, September 20, 2010 4:44 PM

All replies

  • Hi Benjamin,

    well let's start analyzing:

    • Can you ping the default Gateway? (.254 is not a very common address for default gateway settings of a consumer router, so did you reconfigure something?)
    • The DNS Servers are external servers - not a good idea at all. Usually the DNS server entry should point to the routers address, and the router would forward requests belonging to external addresses to the appropriate DNS server advised by your Internet Service Provider. Can you reach them by ping?
    • Did you compare the IP settings with those from a client?
    • Can you try to ping a website from a client PC, and if this responds try to ping it from the server by both the name and the IP address? If the second works, and the first not, its a DNS problem.

    Best greetings from Germany
    Olaf

     

    Wednesday, September 15, 2010 7:02 PM
    Moderator
  • Hi Olaf,

     

    Thanks for this quick reply. Here aare the missing details and all you asked for :

     

    • I can ping the default gateway on the clients and I do get an answer. On the server I got a destination host unreachable or a time out :

    C:\Users\Administrator>ping 192.168.254

    Pinging 192.168.0.254 with 32 bytes of data:

    Request timed out.

    Reply from 192.168.0.7: Destination host unreachable.

    Request timed out.

    Request timed out.

    Ping statistics for 192.168.0.254:

        Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

    C:\Users\Administrator>

     

    By the way, this (192.168.0.254) is the gateway I got when IPs are given with DHCP by the DSL modem/router


    • The DNS here are the one given by the ISP. I got the same on all the computer, including those that can access the Internet. If I try to ping them, I got the same answer as previously : I can reach them on the clients computers but I do get this on the server :

    C:\Users\Administrator>ping 212.27.4.240

    Pinging 212.27.4.240 with 32 bytes of data:

    Reply from 192.168.0.7: Destination host unreachable.

    Reply from 192.168.0.7: Destination host unreachable.

    Reply from 192.168.0.7: Destination host unreachable.

    Reply from 192.168.0.7: Destination host unreachable.

    Ping statistics for 212.27.4.240:

        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Users\Administrator>

     

    • The IP settings of the clients are the same as the one from the server.

    • When I ping a website from a client, I don't have any troubles on both the name and the IP. But as soon as I try the same on the server, nothing works anymore : both pings give 'Destination host unreachable'

    So here it is ! I really don't know what to do anymore. I think the only way of fixing it is by installing a real router behind my DSL modem. But if someone has a solution for me, would be very greatful !

    Thanks

    Benjamin

    Thursday, September 16, 2010 11:35 AM
  • I can ping the default gateway on the clients and I do get an answer. On the server I got a destination host unreachable or a time out :

    C:\Users\Administrator>ping 192.168.254

    Pinging 192.168.0.254 with 32 bytes of data:

    Request timed out.

    Reply from 192.168.0.7: Destination host unreachable.

    Request timed out.

    Request timed out.

    Ping statistics for 192.168.0.254:

        Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),


    Hi Benjamin,

    it looks, like your inhouse communication does not work properly for the server. Therefore also no Internet Access. Would you check, what happens if you use another cable to your network interface card? Favorable directly place the server instead of a working PC and connect it with it's cable, so you can exclude the entire external chain at once.

    If this also fails, either a faulty network adapter card (I assume you have installed the drivers, since you would not have an IP address at all - you don't have two network interface cards in your machine, or?) or Firewall issues could be to blame.

    Best greetings from Germany
    Olaf

    Thursday, September 16, 2010 1:45 PM
    Moderator
  • Hi Olaf,

     

    Thanks for the reply and sorry for being that long in replying, I've been quite busy thoses last days.

    Anyway, the issue was in fact somewhere else : I did install another version of windows (7 professional) and I did find the same problem.

    It was a hardware issue, I don't know why, the built-it network card was unable to connect properly !

    So I just installed a new one, reinstalled WHS and everthing is fine now !

     

    Thank you again for the support,

    Best regards,

     

    Benjamin

    • Marked as answer by bnemoz Monday, September 20, 2010 4:44 PM
    Monday, September 20, 2010 4:44 PM