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Rebooted Computer RRS feed

  • Question

  • I had an issue with my compter and was forced to return it to it's factory state.  I was a couple months into my one care subscription.  I reinstalled onecare and tried to activate the account and it won't let me.   The only thing that I can do is subscribe and pay.  I purchased a store bought 3 computer subscription and it won't let me use the other ones.

    I'm stuck
    Tuesday, February 12, 2008 4:52 PM

Answers

  •  

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Tuesday, February 12, 2008 5:13 PM
    Moderator