when laptop is turned on tab opens saying "an unauthorised change was made to windows"

All replies

• 

  

  0

  Sign in to vote

  first off this is a windows 7 forum, you should be in the vista forum.

  It sounds as if you have an infection, if you can boot into safe mode and get into windows

  grab a USB drive and go to a working computer.

  download these tools and use these tools

  http://www.superantispyware.com/portablescanner.html update on the USB drive

  http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html (so you can post the log to the HiJack this forums)

  http://free.antivirus.com/rubotted/

  once you can get online

  http://safety.live.com/

  run SFC /scannow as soon as you can get into windows

   

   

   

  Tuesday, August 31, 2010 10:52 AM
• 

  

  0

  Sign in to vote

  "stephdw217" wrote in message news:4dbb48cd-c604-48b5-a73d-4ed59d184f12...

  please help me figure this out, i cant use my laptop! when i turn on my laptop and type in password the screen goes black and then a tab thing pops up and says; "an inauthorised change was made to windows' i cant do anything on my  laptop but when i click fix this it leads me to a forum like this one!

  this is the diagnotic report i did, i posted it on another forum thing but they said for me to post it on this one!!

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004d401
  Windows Product Key: *****-*****-VFWRT-JGH7R-R933G
  Windows Product Key Hash: gYrJFhcKVmHMbiVVuoEU7w/jsC0=
  Windows Product ID: 89587-OEM-7332132-00015
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010100.1.0.001
  

  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

   

  This error is usually the result of corruption in the Licensing store - and the solution is to recreate the store.
  Please try the below steps to recreate the Store files.  This may resolve the issue.
   
  1) Open an Internet Browser window.
  2) Type: %windir%\system32 into the browser address bar.
  3) Find the file CMD.exe
  4) Right-Click on CMD.exe and select 'Run as Administrator'
  5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
  7) Type: rename tokens.dat tokens.bar
  8) Type: cd %windir%\system32
  9) Type: net start slsvc
  10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
  11) Restart your computer twice.
  12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
   
   
  Once complete, please post back with a new MGADiag report
   
   

   

   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, August 31, 2010 11:55 AM

  Moderator
• 

  

  0

  Sign in to vote

  "stephdw217" wrote in message news:4dbb48cd-c604-48b5-a73d-4ed59d184f12...

  please help me figure this out, i cant use my laptop! when i turn on my laptop and type in password the screen goes black and then a tab thing pops up and says; "an inauthorised change was made to windows' i cant do anything on my  laptop but when i click fix this it leads me to a forum like this one!

  this is the diagnotic report i did, i posted it on another forum thing but they said for me to post it on this one!!

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004d401
  Windows Product Key: *****-*****-VFWRT-JGH7R-R933G
  Windows Product Key Hash: gYrJFhcKVmHMbiVVuoEU7w/jsC0=
  Windows Product ID: 89587-OEM-7332132-00015
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010100.1.0.001
  ID: {4DC5FB6C-B38F-4A9F-B1E6-C08AD36A6F06}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.100608-0458
  TTS Error: M:20100821125754894-
  

  
  

  I missed a rather important error message earlier - but the earlier resolution may still fix the problem.

  If not,

  Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

   

  1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

   

   

   

  2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

   

   

   

    Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.

   

  NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).

   

   

   

    In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

   

   

   

     Below I have provided a number of steps to help you identify the program that is causing the tamper:
   
    First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
   
    Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20100821125754894-
   This is the Tamper Time Stamp and it breaks down like this:

   

      (year)  (month) (day) (time in 24format) (millisecond)
  M:2010          08       21           1257                     54894[C1] -

   

   

   

  
  Now that you know the time of the tamper, you can now try to connect that time with a program.

   

  1)    Login to Vista and select the option that launches an Internet Browser

   

  2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

   

  3)    When asked if you want to Open or Save this file, select Open

   

  4)     In the left hand panel, click Reliability Monitor

   

  5)    Click on the “System Stability Chart” above the date mm/dd[C3]

   

  6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 21st August "

   

  7)    Look for any program that shows "Application Install" in the 'Activity' column.

   

  8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 18th, 19th and 20th  (or around the date the issue first occurred)

   

    This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.

   

   

   

  Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029

   

  Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

   

  PC Safety:

   

  http://www..microsoft.com/protect/support/default.mspx

   

  http://onecare.live.com/site/en-us/center/whatsnew.htm

   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 8:37 PM

  Tuesday, August 31, 2010 12:07 PM

  Moderator