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System is not genuine - Update installation failed: Error information - 0xC8000247 RRS feed

  • Question

  • Hello!

    First of all: Sorry for my bad English ... I'm German and don't speek too much English ...

    Here's my problem:

    Since approx. two years I use my Laptop "Acer Extensa 5635Z" with Windows 7 Home Premium 64bit SP1.
    In January 2013 I had to replace my harddisk with a new one and two weeks ago I had to replace the DVD drive.

    Since last wednesday I have the same problem as described here:

    http://social.microsoft.com/Forums/de-DE/genuinewindows7/thread/4f22a5fd-55c8-4159-9185-72cdb8cf3580?Thread%3A4f22a5fd-55c8-4159-9185-72cdb8cf3580=Microsoft.Forums.Data.Models.Discussion&ThreadViewModel%3A4f22a5fd-55c8-4159-9185-72cdb8cf3580=Microsoft.Forums.CachedViewModels.ThreadViewModel

    Now I've started the MGADiag.exe. Here is the result:

    *******************************************************************
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V43WJ-RHQY7-GWBVW
    Windows Product Key Hash: TmvUUBTb9+5/9kc3FkuNck7b6dE=
    Windows Product ID: 00359-OEM-9806741-53434
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {102E0E9F-2AD3-42FE-AD60-4B6DF99239F6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\INTERNET\SRWare Iron\iron.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{102E0E9F-2AD3-42FE-AD60-4B6DF99239F6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GWBVW</PKey><PID>00359-OEM-9806741-53434</PID><PIDType>8</PIDType><SID>S-1-5-21-4019390754-2085353785-1889907665</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Extensa 5635Z    </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V1.3311</Version><SMBIOSVersion major="2" minor="5"/><Date>20091221000000.000000+000</Date></BIOS><HWID>1FFD3407018400F8</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Aktivierungs-ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Erweiterte PID: 00359-00196-067-453434-02-1031-7600.0000-2722010
    Installations-ID: 009130402145152893356075354970405932260011981224964796
    Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Teil-Product Key: GWBVW
    Lizenzstatus: Lizenziert
    Verbleibende Windows Rearm-Anzahl: 4
    Vertrauenswürdige Zeit: 02.03.2013 15:34:20

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 2:28:2013 16:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GHGOyALeqa6+GB1PFowm5gFXC9s/0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC  
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
    *******************************************************************

    Also starting the "Windows Update" results in an Error that the service could not be started :-(

    Thanks in advance for your help!!
    Saturday, March 2, 2013 4:41 PM

Answers

  • Hello Noel!

    ... it seems that the Update Center is now working! I've started the notebook this morning and there was a notification window with the message that there are updates available :-)

    Thank you for your assistance!


    • Marked as answer by James.MA Sunday, March 3, 2013 4:52 AM
    • Edited by James.MA Sunday, March 3, 2013 5:16 AM
    Sunday, March 3, 2013 4:52 AM

All replies

  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

     

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

     

    (you want the iata_enu.exe download)

     

    Once complete, please reboot twice, then post another MGADiag report.   

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 2, 2013 5:30 PM
    Moderator
  • Hello Noel!

    THX for this first steps ...

    I've downloaded the driver, installed it and rebooted twice. Here is the result of the new MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V43WJ-RHQY7-GWBVW
    Windows Product Key Hash: TmvUUBTb9+5/9kc3FkuNck7b6dE=
    Windows Product ID: 00359-OEM-9806741-53434
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {102E0E9F-2AD3-42FE-AD60-4B6DF99239F6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\INTERNET\SRWare Iron\iron.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{102E0E9F-2AD3-42FE-AD60-4B6DF99239F6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GWBVW</PKey><PID>00359-OEM-9806741-53434</PID><PIDType>8</PIDType><SID>S-1-5-21-4019390754-2085353785-1889907665</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Extensa 5635Z    </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V1.3311</Version><SMBIOSVersion major="2" minor="5"/><Date>20091221000000.000000+000</Date></BIOS><HWID>1FFD3407018400F8</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Aktivierungs-ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Erweiterte PID: 00359-00196-067-453434-02-1031-7600.0000-2722010
    Installations-ID: 009130402145152893356075354970405932260011981224964796
    Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Teil-Product Key: GWBVW
    Lizenzstatus: Lizenziert
    Verbleibende Windows Rearm-Anzahl: 4
    Vertrauenswürdige Zeit: 02.03.2013 19:53:36

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:28:2013 16:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GHGOyALeqa6+GB1PFowm5gFXC9s/0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci

    Saturday, March 2, 2013 6:56 PM
  • Hello Noel!

    ... it seems that the Update Center is now working! I've started the notebook this morning and there was a notification window with the message that there are updates available :-)

    Thank you for your assistance!


    • Marked as answer by James.MA Sunday, March 3, 2013 4:52 AM
    • Edited by James.MA Sunday, March 3, 2013 5:16 AM
    Sunday, March 3, 2013 4:52 AM
  • That's because we fixed the problem in your machine  :)

    Good luck.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 3, 2013 7:46 AM
    Moderator