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    Hi have a windows xp home adition 2002 sevice pack 3 and i have had windows one care from 04.01.09 and three days  ago the the windows live   one care icon turned red saying my computer was at risk i pressed it and it said renew pressed that and i noticed saying etc etc thereno action to take at this time but i still have a red icon saying my computer is at risk and paid for another perscription £37 i have tried everythink  help i am 62 year old i could with out this stress thank you.
    • Moved by Stephen BootsMVP, Moderator Friday, July 10, 2009 12:04 PM not monthly report issue (From:Windows Live Onecare Monthly Report)
    Friday, July 10, 2009 11:42 AM

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    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    You can also contact support if it isn't a subscription issue, but the icon remains red and shows you at risk after rebooting the PC and opening OneCare shows no actions to take.
    Sometimes a simple reboot will resolve the issue with the system tray icon.
     

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, July 10, 2009 12:06 PM
    Moderator

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  • Question
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    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    You can also contact support if it isn't a subscription issue, but the icon remains red and shows you at risk after rebooting the PC and opening OneCare shows no actions to take.
    Sometimes a simple reboot will resolve the issue with the system tray icon.
     

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, July 10, 2009 12:06 PM
    Moderator
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    I'll also add that if you paid for a second subscription, you probably want to contact support to get that straightened out, too.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, July 10, 2009 12:07 PM
    Moderator