The Issue i have is, whenever i try to access word or excel document it is asking me for the product key, i use the product key on the sticker provided when i bought the computer but the system is telling me it is incorrect..., as it is, i cannot access word or any of the microsoft document properly.
I am use Windows Vista.
Here under is the information requested:
Diagnostic Report (1.7.0039.0):
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WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
Windows Product Key: *****-*****-M36YQ-RGFD3-GX4P8
Windows Product Key Hash: ekzQzeIUUHqcy4fSieTW/kyp7fA=
Windows Product ID: 89578-OEM-7216766-99546
Windows Product ID Type: 8
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {9BB27074-E444-4B0F-8964-77261538515C}(1)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
WGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9BB27074-E444-4B0F-8964-77261538515C}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GX4P8</PKey><PID>89578-OEM-7216766-99546</PID><PIDType>8</PIDType><SID>S-1-5-21-1230338979-2619379063-3382129531</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A135</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20070306000000.000000+000</Date></BIOS><HWID>C2DC3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>
