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Previously validated product key blocked after installing OS updates RRS feed

  • Question

  • I have owned my laptop for 4 years, purchased at Best Buy with the OS installed (Windows 7 Ultimate). Recently I updated the OS. After two days, it boots up and says my product key is invalid. I did not reload the OS, but there were more than 100 updates installed after the version was validated. Below is the diagnostic report. Please advise.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM

    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=

    Windows Product ID: 00426-OEM-8992662-00497

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {049CEFED-91AB-40F4-8D62-7FD4473A3E1A}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130318-1533

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{049CEFED-91AB-40F4-8D62-7FD4473A3E1A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-596573153-2080662725-1211235850</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A215</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070702000000.000000+000</Date></BIOS><HWID>79AC3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>32D9F1F19466714</Val><Hash>GltIZ7rW25yt5p7DOP6g7RQwbSU=</Hash><Pid>81599-906-3123741-65918</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-3472010

    Installation ID: 002061134522051110003040549151163425553602356476026886

    Partial Product Key: PMJBM

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 4

    Trusted time: 11/19/2013 3:27:55 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 11:14:2013 08:29

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJTQ/EaehoOQpriRSvEo59ampuEk6eRc+vw=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name      OEMID Value  OEMTableID Value

      APIC                           PTLTD                          APIC  

      FACP                          TOSCPL                        Herring 

      HPET                          PTLTD              HPETTBL 

      MCFG                                    PTLTD               MCFG  

      TCPA                          TOSCPL                               

      SLIC                           HPQOEM                     SLIC-MPC

      SSDT                          PTLTD              POWERNOW

      ASF!                             DMA             AMDTBL  

    Wednesday, November 20, 2013 12:13 AM

Answers

  • Take the PC back to Best Buy and discuss the matter with them.  If no resolution, contact law enforcement and tell them you believe Best Buy may have committed fraud by selling stolen, pirated software.

    Carey Frisch



    Wednesday, November 20, 2013 5:50 AM
    Moderator

All replies

  • Unfortunately, the installed copy of the OEM SLP Windows 7 Ultimate is indeed non-genuine. It is licensed only for an HP PC. You have a Toshiba PC manufactured in 2007, two years before Windows 7 was released.

    You'll need to reformat your hard drive and purchase/install a genuine edition of Windows, such as this example.


    Carey Frisch


    Wednesday, November 20, 2013 2:26 AM
    Moderator
  • How can that be? I purchased it directly from Best Buy, brand new in a box.
    Wednesday, November 20, 2013 2:43 AM
  • Take the PC back to Best Buy and discuss the matter with them.  If no resolution, contact law enforcement and tell them you believe Best Buy may have committed fraud by selling stolen, pirated software.

    Carey Frisch



    Wednesday, November 20, 2013 5:50 AM
    Moderator