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Restore error when trying to restore files RRS feed

  • Question

  • I have outlook files that i am trying to restore.  I get through the process of picking what i want restored and I get the following error message. 

    Restore can not continue because the back up device can not be detected.

    I have moved the backup files from a network drive to a usb drive connected to my machine and still get the message.

    help
    Friday, January 22, 2010 12:33 PM

Answers

  • I recommend that you contact support for help with this:
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Out of curiosity, are you using Centralized Backup? Is the original backup location on the Network still the same location relative to the PC it was backed up from? Moving the backup files typically does not work as the identifier for the location no longer matches the current location.

    If you don't want to contact support, you can still recover the Outlook data file manually. Use WinZip or other 3rd party tool to extract the .pst file. I assume that it may have been split into multiple parts. Rename the parts with .000, .001, .002, etc extensions. Use this tool to rejoin the parts: 

    http://www.freebyte.com/hjsplit/

    Once the file has been reassembled, run the repair utility, scanpst.exe (found in the \Program Files\Microsoft Office\Office 12 [for 2007] folder) and then import the data from that restored .pst into you existing/new Outlook data file in Outlook using File/Import and Export.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 22, 2010 1:17 PM
    Moderator
  • Outlook Express data is going to be a bit trickier, but the files should typically not be split. If they are, there is no repair utility from Microsoft external to OE, though there are 3rd party tools (usually not free).
    Have a look at this article for how to import the data into Windows Live Mail after you restore the files from the backup.
    http://windows.microsoft.com/en-US/windows-vista/Import-messages-into-Windows-Mail-from-Outlook-Express

    and here:
    http://windows.microsoft.com/en-us/windows7/importing-your-e-mail-contacts-and-calendar-into-windows-live-mail

    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    • Marked as answer by spottedbass Friday, January 22, 2010 6:30 PM
    Friday, January 22, 2010 3:43 PM
    Moderator

All replies

  • I recommend that you contact support for help with this:
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Out of curiosity, are you using Centralized Backup? Is the original backup location on the Network still the same location relative to the PC it was backed up from? Moving the backup files typically does not work as the identifier for the location no longer matches the current location.

    If you don't want to contact support, you can still recover the Outlook data file manually. Use WinZip or other 3rd party tool to extract the .pst file. I assume that it may have been split into multiple parts. Rename the parts with .000, .001, .002, etc extensions. Use this tool to rejoin the parts: 

    http://www.freebyte.com/hjsplit/

    Once the file has been reassembled, run the repair utility, scanpst.exe (found in the \Program Files\Microsoft Office\Office 12 [for 2007] folder) and then import the data from that restored .pst into you existing/new Outlook data file in Outlook using File/Import and Export.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 22, 2010 1:17 PM
    Moderator
  • Thanks,

    I am using a centralized backup on a network drive.  The restore was to a different machine connected to the network.  I also tried a restore from the original machine and had the same error.  The files are DBX outlook express do i need to do something different?  also I have a lot of files to go thourgh any quick way to find all the inbox files with out unzipping each of the 120 files?
    Friday, January 22, 2010 1:49 PM
  • The suggestion for handling it manually was to avoid troubleshooting or working with support.

    Suport is still a valid option and they will assist in getting the data restored.

    As long as backup is still configured for Centralized backup and the backup files exist in the same configured location, it should work. Have you recently performed a backup to confirm that it is still working?

    I wonder if the permissions for the backup destination are somehow broken...
    Try resetting them:
     

    On the network share or external hard disk, navigate to (but do not open) the shared folder or drive that you want to set permissions for.

    Right-click the backup folder or drive, and then click Properties.

    In Windows XP Home Edition, on the Sharing tab, click Share this folder, and then click Permissions.
    –or–
    In Windows XP Professional Edition or Windows Vista, on the
    Sharing tab, click Advanced Sharing. Click Share this folder, and then click Permissions.

    Under Group or user names, make sure that Everyone is selected.

    Under Permissions for Everyone, in the Allow column, select the Full Control check box.


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 22, 2010 2:08 PM
    Moderator
  • I have done backups recently but I can not restore them.  I upgraded my machine last night to windows seven hoping that the restore tool for 7 would work.  Same error.  I have already tried support and at this point would like to do it manually.  If I need to unzip all 120 files to find the files I am fine with that.  With outlook express files after I rejoin them do I need to run a fix utility?
    Friday, January 22, 2010 2:15 PM
  • Outlook Express data is going to be a bit trickier, but the files should typically not be split. If they are, there is no repair utility from Microsoft external to OE, though there are 3rd party tools (usually not free).
    Have a look at this article for how to import the data into Windows Live Mail after you restore the files from the backup.
    http://windows.microsoft.com/en-US/windows-vista/Import-messages-into-Windows-Mail-from-Outlook-Express

    and here:
    http://windows.microsoft.com/en-us/windows7/importing-your-e-mail-contacts-and-calendar-into-windows-live-mail

    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    • Marked as answer by spottedbass Friday, January 22, 2010 6:30 PM
    Friday, January 22, 2010 3:43 PM
    Moderator
  • Thanks again.  Whats the chance the files are corrupt?
    Friday, January 22, 2010 6:28 PM
  • I'm going to go out on a limb and say it is minimal unless you have huge .dbx files involved.
    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 22, 2010 7:44 PM
    Moderator
  • And please do let us know what the end result was or if you still need more help.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, January 22, 2010 7:45 PM
    Moderator