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Questions regarding KB949810 RRS feed

  • Question

  •  

    Microsoft to add the Genuine Advantage ‘nag’ to Office | All about Microsoft | ZDNet.com:
    http://blogs.zdnet.com/microsoft/?p=1322

     

    Some questions regarding KB949810

     

    I don't live in Chile, Italy, Spain and Turkey.  I live in Fresno, California.  Therefore, why did I get KB949810 on my WSUS server and on my workstation?

     

    Why is the KB that relates to this not public?

     

    Nowhere  that I can see on official WSUS places have you communicated to me, your customer, that I should expect this.

     

    New, Revised, and Rereleased Updates for Microsoft Products Other Than Microsoft Windows:
    http://technet.microsoft.com/en-us/wsus/bb466214.aspx
    Description of Software Update Services and Windows Server Update Services changes in content for 2008:
    http://support.microsoft.com/kb/894199

    Is there another location where I can read up on these updates other than Mary Jo Foley's blog and Microsoft press releases?

     

    Thank you.

     

    Susan

    Wednesday, April 16, 2008 4:23 PM

Answers

  • Thanks again Andy for your post and for working with Paul on our team to confirm the update he made addressed your issue. 

     

    For others who have been following Andy's posts, please do review:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3189271&SiteID=25 for details and the resolution. 

     

    Thanks,
    Michelle

    Sunday, April 20, 2008 7:55 PM
  • Thx folks,

     

    you saved me lots of trouble, I guess.

     

    I got kinda confused seeing this one pop up on my customer's WSUS and thought I'd just [fill in search-engine-host] the KB-ID.

     

    FYI: The "Patch" spread out to Germany as well...

     

    Jeroen Brouwer

    Tuesday, April 22, 2008 12:22 PM

All replies

  • Hi Susan,

     

      You bring up some valid concerns. I can say that a) Given your geographical location, you, most likely, should not have received this update, during this phase of release and b) There are KB Articles for this update, but they were only release in the primary languages of the targeted countries. We did not release the KB in English (by design) since no English speaking countries were, intended, to be targeted during this phase of release. you can find the Spanish and Italian versions of the article at http://support.microsoft.com/kb/949810/es and http://support.microsoft.com/kb/949810/it respectively.

     

      This is still being looked into and I may have additional information as decisions are made.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, April 16, 2008 8:53 PM
  • I'm not alone in seeing this on our WSUS servers.


    -------- Original Message --------
    Subject: KB949810
    Date: Wed, 16 Apr 2008 17:43:19 -0400
    From: GoodwinM <mitchgoodwin@indy.rr.com>
    Newsgroups: microsoft.public.windows.server.sbs

    This one showed up in WSUS today, but  I can find nothing about it from
    Microsoft or by searching.  Anyone know anything about it?  I did find a .es
    version.


     

    Wednesday, April 16, 2008 9:57 PM
  •  Susan Bradley wrote:

    I'm not alone in seeing this on our WSUS servers.

     

    No, you're not alone.  And in my case it actually caused problems, as I mentioned in my forum post. 

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3189271&SiteID=25
    Wednesday, April 16, 2008 10:03 PM
  • Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office.

    Solution: If your computer belongs to a large organization and you believe you are receiving this message in error, talk to your system administrator.

     

     

    Bigger problem - I am the system administrator and I don't know the answer either!!!  I have 100s of systems now giving me errors.  These are US Government computers with legitimate licenses!  MS needs to fix this FAST!!!

    Thursday, April 17, 2008 1:20 PM
  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Thursday, April 17, 2008 2:17 PM
  • I too received this update, I tested it on a couple of Dell's with Office preinstalled (OEM) and one PC has come back not genuine even though I have the license key and disk in my hand from Dell so this update does not accurately reflect MS Office licensing status correctly (like I'm surprised). My suggestion is to decline that update (KB949810) and not install it anywhere. Luckily I took backup images of the test machines so I'm restoring the problem PC as we speak. Thanks Microsoft!!!! I just wish you guys would give up on this whole "genuine advantage" farce because all it does is harass the paying customers while doing zero to stop people from using your software illegally. Genuine Advantage is a failure, will always be a failure and has no chance of being successful in anyone's lifetime. The writing's on the wall, time to lay GA to rest. I'm including a link to the Microsoft GA Blog, go over there and rip this guy a new one, he deserve's it for believing in this whole stupid GA project is actually helping people........

     

    http://blogs.msdn.com/wga/

    Thursday, April 17, 2008 3:10 PM
  • It seems like every day, a Microsoft product user will contact either Microsoft support or post a question in a newsgroup about some strange behavior exhibited by the Microsoft product they are using.  In several cases, the strange behavior can be traced to the user having a non-genuine Microsoft product installed.  The WGA tool will establish if a Microsoft Windows or Office software product is or is not genuine and then troubleshooting can begin in earnest.  There is no sense in trying to troubleshoot a non-genuine Microsoft product as it may have altered or corrupt files, or malware, installed.

     

    With rampant software piracy occurring, it is best to establish the authenticity of software as a baseline objective.  That is a side benefit of having WGA.  For example, I often come across inquires in the Microsoft Office newsgroups wherein a user has difficulty installing or repairing Microsoft Office.  If we can establish that the user has a "genuine" edition of Microsoft Office, troubleshooting becomes a whole lot easier.  There is nothing more frustrating than trying to assist someone with a problem, only to discover their copy of Microsoft Office is counterfeit and the binary files suspect.

     

    Thursday, April 17, 2008 5:59 PM
  •  James-USArmy wrote:

    Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office.

    Solution: If your computer belongs to a large organization and you believe you are receiving this message in error, talk to your system administrator.

     

     

    Bigger problem - I am the system administrator and I don't know the answer either!!!  I have 100s of systems now giving me errors.  These are US Government computers with legitimate licenses!  MS needs to fix this FAST!!!

     

    Hi James,

     

    This is Michelle, I'm one of Program Manager Leads for the genuine program.  I would like to help you directly if possible.

    1. Please download and run our diagnostic tool on one of the PC's having the issue:  http://go.microsoft.com/fwlink/?linkid=52012
    2. From the Windows tab, press the copy button to capture the diagnostic ouptput.
    3. Paste the output from the diagnostic tool into the email support request you are starting (in step #3 above).
    4. In the subject of the support request, and I'd mention it again in the request itself...please instruct the support engineer to forward the support request to Michelle Holtmann (WGA).
    5. Then just to be safe, come back here and reply to my post and provide me with your confirmation number and I can proactively lookup your support case and contact you directly.

    I look forward to hearing back from you and helping you get your problem resolved.


    Thanks,
    Michelle Holtmann

     

     

     

    Thursday, April 17, 2008 7:03 PM
  •  Carey Frisch wrote:

    It seems like every day, a Microsoft product user will contact either Microsoft support or post a question in a newsgroup about some strange behavior exhibited by the Microsoft product they are using.  In several cases, the strange behavior can be traced to the user having a non-genuine Microsoft product installed.  The WGA tool will establish if a Microsoft Windows or Office software product is or is not genuine and then troubleshooting can begin in earnest.  There is no sense in trying to troubleshoot a non-genuine Microsoft product as it may have altered or corrupt files, or malware, installed.

     

    With rampant software piracy occurring, it is best to establish the authenticity of software as a baseline objective.  That is a side benefit of having WGA.  For example, I often come across inquires in the Microsoft Office newsgroups wherein a user has difficulty installing or repairing Microsoft Office.  If we can establish that the user has a "genuine" edition of Microsoft Office, troubleshooting becomes a whole lot easier.  There is nothing more frustrating than trying to assist someone with a problem, only to discover their copy of Microsoft Office is counterfeit and the binary files suspect.

     

     

    With all due respect Carey, this thread was started becase Microsoft sent out an Office Genuiue trial to areas of the world that were not slated to get this.  I'm still not seeing anyone responding to the fact that this OGA patch isn't supposed to be on our WSUS servers, yet it is.

     

    I'm legal.  My software is legal.  There is nothing more frustrating as a Microsoft shareholder to constantly see Microsoft shoot themselves in the foot by treating legal customers in this manner.

     

    It seems like every day Microsoft's patching mechanisms destroy the trust.  This foundational issue needs to be fixed first.

    Thursday, April 17, 2008 7:10 PM
  •  

    Hello Michelle,


    I also ran into this problem.

    I have followed your steps and open a Support tickets and forwarded that to you.

    Ticket # 106458428.

     

    Please help

    Thanks
    David Chan

    Thursday, April 17, 2008 10:32 PM
  • There are a few things that really gall me about this whole issue:

     

    This update was deployed as a CRITICAL Update? While this may be critical to Microsoft's bottom line, any clear thinking IT person would assume (silly me) that a critical update would be critical to IT in the sense of stability or security. I would suggest a new classification of update titled "Revenue Generation". As a corporation, we have exerted much blood, time and money on compliance. Doing everything possible to be a good corporate citizen to be treated like this.

     

    Again, ANOTHER problem with WSUS distribution control. They got a pass on the 1st error. As my corporation’s WSUS Admin, I am considering suggesting using WSUS to block updates, not distribute them!

     

    There is nothing more frustrating than being a loyal customer only to be treated poorly and incompetently.

    Friday, April 18, 2008 4:50 AM
  • David Chan: We have no record of Service Request ticket #106458428.  Would you confirm that you didn't miswrite the number?

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     

    Friday, April 18, 2008 9:24 PM
  •  

    Hello Darin,


    The ticket number is : SRX1064758428

     

    Sorry for the typo

     

    Thank you for your help
    David

    Saturday, April 19, 2008 10:52 PM
  • Thanks again Andy for your post and for working with Paul on our team to confirm the update he made addressed your issue. 

     

    For others who have been following Andy's posts, please do review:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3189271&SiteID=25 for details and the resolution. 

     

    Thanks,
    Michelle

    Sunday, April 20, 2008 7:55 PM
  • Thx folks,

     

    you saved me lots of trouble, I guess.

     

    I got kinda confused seeing this one pop up on my customer's WSUS and thought I'd just [fill in search-engine-host] the KB-ID.

     

    FYI: The "Patch" spread out to Germany as well...

     

    Jeroen Brouwer

    Tuesday, April 22, 2008 12:22 PM
  • Good Morning Forum,

     

    I am a system admin of a hundred or so computers, yesterday I was informed of a problem with Microsoft Powerpoint 2003 SP3 on several PC's, We use a duel screen setup and use the built in "Presenter View" application to show our powerpoint presentations, this has suddenly stopped working on most of the PC's in our corporate. Obviously my first assumption was a Windows Update.  After some investigations I have identified KB949810 as the problem. I have proved this by finding a PC that had not yet had the OGANOTIFIER (KB949810) patch, tested the Powerpoint Presenter View, working fine, as soon as I install the update it no longer works.

     

    For now I have disabled our WSUS server from distributing the update, Coming with no un-install is a great help!

     

     Could someone in Microsoft please have a look into this for me,

     

    Many thanks

     

    Edward Long

     

    Tuesday, April 29, 2008 9:40 AM
  •  Edward Long wrote:

    I am a system admin of a hundred or so computers, yesterday I was informed of a problem with Microsoft Powerpoint 2003 SP3 on several PC's, We use a duel screen setup and use the built in "Presenter View" application to show our powerpoint presentations, this has suddenly stopped working on most of the PC's in our corporate. Obviously my first assumption was a Windows Update.  After some investigations I have identified KB949810 as the problem. I have proved this by finding a PC that had not yet had the OGANOTIFIER (KB949810) patch, tested the Powerpoint Presenter View, working fine, as soon as I install the update it no longer works.

     

    Thank you for your feedback, Edward.  I have not seen this issue and I have a test team trying to repro this right now.  Can you provide any additional information about what it is that you are experiencing?  You mention that it has "suddenly stopped working", but what exactly is the behavior of the product?  Any further information you can provide would be very helpful in tracking this down.

    Tuesday, April 29, 2008 8:54 PM
  • Hi Paul,

     

    When displaying Microsoft Powerpoint 2003 SP3 presentations we use the presenter view, before KB949810 on monitor one we would be displayed the Powerpoint presentation (just as if you were not using the presenter view), and on monitor two the presenter view will load, it gives the ability to blank the screen, see the notes etc. 

     

    Since KB949810 monitor one still shows the Powerpoint presentation but monitor two does not load the presenter view.

     

    Presenter view can be found in Slide Show - Setup show menu in Powerpoint 2003.

     

    I have logged a call with Microsoft, SRQ080429600-200 for your reference.

     

    Edward Long

     

    Wednesday, April 30, 2008 8:34 AM
  •  

    I am having the same problem with about the same number of computers.

     

      Going through the support channels that are provided has been a struggle.  Personal support which is the channel that the WSUS blog  sent me through, is not helping with the issue on more than one computer.  If WSUS is meant to update multiple computers, why is the WSUS team sending us through personal support to resolve the problem that the update has caused. I just got off the phone and received a new Case # SRX080505602159, because it has been updated to Pro Support, which is where I feel the support for WSUS should begin.

     

     

     

    Monday, May 5, 2008 11:58 PM
  •  Edward Long wrote:

    Hi Paul,

     

    When displaying Microsoft Powerpoint 2003 SP3 presentations we use the presenter view, before KB949810 on monitor one we would be displayed the Powerpoint presentation (just as if you were not using the presenter view), and on monitor two the presenter view will load, it gives the ability to blank the screen, see the notes etc. 

     

    Since KB949810 monitor one still shows the Powerpoint presentation but monitor two does not load the presenter view.

     

    Presenter view can be found in Slide Show - Setup show menu in Powerpoint 2003.

     

    I have logged a call with Microsoft, SRQ080429600-200 for your reference.

     

    Edward Long

     

     

    Edward,

     

    We cannot find your service request in any system.  Can you please open a new one at the link below and respond back with the number?  Thank you!

     

    http://www.microsoft.com/genuine/selfhelp/ServiceRequest.aspx?displaylang=en&sGuid=57ce5745-5db9-4cfd-a34a-b9058986ce82

    Tuesday, May 6, 2008 1:41 AM